Fixed Term CARE Case Manager

Wake Forest University; Winston-Salem (NC); On-site; USD 52,000 - 72,000; Full time

Job summary

Wake Forest University is seeking a CARE Case Manager to coordinate routine and crisis case management for the university community in Winston-Salem, NC. You will work as part of the CARE Team, connecting students, faculty, staff, and community members with on- and off-campus resources and documenting all activities in a timely manner.

The role emphasizes collaboration with campus partners, strong interpersonal skills, and the ability to handle confidential information.

Qualifications

• Master’s degree in Social Work, Mental Health, Human Services, Higher Education, Counseling or related field.
• Two years of relevant work experience.
• Excellent interpersonal communication skills; ability to communicate effectively with groups and work in a team.
• Ability to assess information for case management, outreach, and referral needs.
• Ability to maintain sensitive information with privacy and confidentiality.
• Knowledge of mental health issues, risk factors, and campus resources.

Responsibilities

• Provide case management services for students, staff, and faculty in personal, medical, or mental health crises.
• Serve as a primary point of contact for care outreach and case management coordination.
• Maintain case notes and document weekly team meetings and daily activities in electronic records.
• Support CARE Team activities and participate in meetings.
• Collaborate with campus partners to achieve case management goals.

Skills

Interpersonal communication

Case assessment

Privacy & confidentiality

Crisis intervention

Team collaboration

Education

Master’s degree in Social Work or related field

Job description

A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.

Job Description Summary

The CARE Case Manager coordinates routine and crisis casemanagement for the WFU students, faculty, staff, and community.This position serves as a member of the WFU CARE Team. Additionalresponsibilities include community education and outreach, datacollection, relevant special projects, and other general casemanagement duties for the Office of the Dean of Students incollaboration with University and community partners.

Job Description

This position is not eligible for sponsorship of non-immigrantor immigrant visa status through Wake Forest University. Alleligible applicants are encouraged to apply.

Essential Functions:

• Provide case management services for students, staff, andfaculty experiencing personal, medical, or mental health-relatedcrises. This includes helping individuals become connected with onand off-campus support resources, communicating appropriately withall parties involved, and engaging in timely documentation.
• Serve as one primary point of contact for the WFU communityregarding. persons in need of caring outreach and/or casemanagement coordination).
• Maintain case notes containing sensitive information andprovide accurate and thorough documentation of weekly Teammeetings, emergency meetings, as well as daily case managementactivities throughout the week via electronic record-keeping.
• Provide support for CARE Team activities (e.g., weekly and adhoc meetings).
• Collaborate with campus partners, departments, schools, andcolleges to achieve case management goals.

Required Education, Knowledge, Skills, Abilities:

• Master’s degree in Social Work, Mental Health, Human Services,Higher Education, Counseling Divinity, or related field and twoyears of relevant work experience.
• Excellent interpersonal communication skills; ability tocommunicate effectively with groups and work and communicate wellin a team environment.
• Ability to assess information regarding identified needs forcase management, caring outreach, and persons of concern.
• Ability to professionally and appropriately manage sensitive,private material and information.
• Knowledge, experience, and comfort with recognizing andsupporting individuals experiencing mental health issues andsymptoms.
• Knowledge of risk factors and warning signs related to thepotential for targeted violence on campus and within thecommunity.
• Ability to synthesize and summarize large amounts ofinformation, document information electronically in a timelymanner, and verbally communicate with appropriate stakeholders aswarranted.
• In times of crisis intervention, work may require night andweekend availability.
• Knowledge of WFU and community resources, ability tocommunicate effectively to facilitate referral to thoseresources.
• Ability to tolerate, convey, and protect sensitiveinformation.
• Understanding of and ability to adhere to strict privacyrestrictions.
• Skill in using technology to track and manage individual casesas well as assess and report on campus trends.
• Knowledge of current regulations relevant to work in highereducation (i.e., Title II, III, & IX; FERPA; HIPAA;etc.).

Preferred Education, Knowledge, Skills, Abilities:

• Three to five years of relevant work experience.
• Experience with case management in organizations, specificallyin higher education.

Accountabilities:

• Responsible for own work.

Physical Requirements:

• Sedentary work that primarily involves sitting/standing.
• Occasionally moving objects up to 20 pounds.

Environmental Conditions:

• No adverse environmental conditions expected.

Additional Job Description

Time Type Requirement

Full time Note to Applicant:

This position profile identifies the key responsibilities andexpectations for performance. It cannot encompass all specific jobtasks that an employee may be required to perform. Employees arerequired to follow any other job-related instructions and performjob-related duties as may be reasonably assigned by his/hersupervisor.

In order to provide a safe and productive learning and livingcommunity, Wake Forest University conducts backgroundinvestigations and drug screens for all final staff candidatesbeing considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes allqualified candidates to apply without regard to race, color,religion, national origin, sex, age, sexual orientation, genderidentity and expression, genetic information, disability andmilitary or veteran status.

Accommodations for Applicants

If you are an individual with a disability and need anaccommodation to participate in the application or interviewprocess, please contact [e-mail] or [phone].