Campus Civil Rights Case Manager

Wake Forest University; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

Wake Forest University is seeking a Case & Operations Manager to oversee intake, management, and assignment of reports on policy violations for the Office of Institutional Equity (OIE). You will coordinate accommodations, hearings, and support services while maintaining confidential records and collaborating with campus partners.

Ability to work nights/weekends as needed is required. The role emphasizes training and outreach in civil rights, Title IX compliance, and campus safety, with a focus

Qualifications

• Bachelor’s degree with three years of experience or equivalent professional experience.
• Human Services degree preferred.
• Strong & effective interpersonal communication skills.
• Proficiency with Microsoft Office programs, Google Workspace, and Adobe Acrobat.
• Well-organized, detail-oriented, efficient, proactive, and able to plan ahead.
• Demonstrated ability to coordinate multiple projects in a timely manner.
• Experience handling sensitive topics with diverse communities.
• Ability to produce high-quality written work.
• Ability to establish credibility with a broad range of constituents.

Responsibilities

• Reviews reports to OIE and sends communications per standard operating procedures.
• Collaborates with the OIE team to coordinate outreach and ongoing communication with Claimants, Respondents, and Witnesses.
• Manages complex case data using a confidential online database (Maxient).
• Provides logistical support for hearings, including scheduling witnesses and operating the virtual space.
• Complies with FERPA and other privacy laws in communications.
• Maintains knowledge of university policies, procedures, and protocols within OIE.
• Manages policies and interacts with offices to support student-related services.
• Redacts interview transcripts appropriately and maintains case records.
• Analyzes intake data, identifies trends, and develops outreach strategies.
• Responds to inquiries about prevention programming and policies.

Skills

Interpersonal communication

Time management

Organizational skills

Confidentiality

Education

Bachelor’s degree

Human Services degree preferred

Tools

Maxient

Workday

Microsoft Office

Job description

Wake Forest University is seeking a Case & Operations Manager to oversee intake, management, and assignment of reports on policy violations for the Office of Institutional Equity (OIE). You will coordinate accommodations, hearings, and support services while maintaining confidential records and collaborating with campus partners.

Ability to work nights/weekends as needed is required. The role emphasizes training and outreach in civil rights, Title IX compliance, and campus safety, with a focus