Campus CARE Case Manager (Fixed Term)

Wake Forest University; Winston-Salem (NC); On-site; USD 52,000 - 72,000; Full time

Job summary

Wake Forest University is seeking a CARE Case Manager to coordinate routine and crisis case management for the university community in Winston-Salem, NC. You will work as part of the CARE Team, connecting students, faculty, staff, and community members with on- and off-campus resources and documenting all activities in a timely manner.

The role emphasizes collaboration with campus partners, strong interpersonal skills, and the ability to handle confidential information.

Qualifications

• Master’s degree in Social Work, Mental Health, Human Services, Higher Education, Counseling or related field.
• Two years of relevant work experience.
• Excellent interpersonal communication skills; ability to communicate effectively with groups and work in a team.
• Ability to assess information for case management, outreach, and referral needs.
• Ability to maintain sensitive information with privacy and confidentiality.
• Knowledge of mental health issues, risk factors, and campus resources.

Responsibilities

• Provide case management services for students, staff, and faculty in personal, medical, or mental health crises.
• Serve as a primary point of contact for care outreach and case management coordination.
• Maintain case notes and document weekly team meetings and daily activities in electronic records.
• Support CARE Team activities and participate in meetings.
• Collaborate with campus partners to achieve case management goals.

Skills

Interpersonal communication

Case assessment

Privacy & confidentiality

Crisis intervention

Team collaboration

Education

Master’s degree in Social Work or related field

Job description

Wake Forest University is seeking a CARE Case Manager to coordinate routine and crisis case management for the university community in Winston-Salem, NC. You will work as part of the CARE Team, connecting students, faculty, staff, and community members with on- and off-campus resources and documenting all activities in a timely manner.

The role emphasizes collaboration with campus partners, strong interpersonal skills, and the ability to handle confidential information.