Case Aide: Reentry & Community Support

CSU; San Bernardino (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

CalPERS Retirement

Group Life/AD&D

Holidays & Personal Holiday

Vacation and Sick pay

Educational Assistance

Workers' Compensation & Unemployment

Job summary

University Enterprises Corporation at CSUSB is seeking a Case Aide to support the vCSRI San Bernardino Center. The role handles correspondence, provides customer service, and assists participants in meeting program goals under supervision.

The position requires a high school diploma and at least one year of clerical experience, with strong communication and computer skills. Typical hours are 8:45am–5:15pm, Monday–Friday, with some evenings and Saturdays.

Qualifications

• High School Diploma or its equivalent.
• One year of general office clerical experience.
• Knowledge of reentry programs and criminal justice resources.
• Strong written and oral communication skills.
• Ability to manage confidential information and work independently.
• Proficient with standard office software and equipment.
• Typing at least 45 words per minute.

Responsibilities

• Handle incoming and outgoing correspondence and respond to calls and inquiries.
• Provide courteous and professional customer service to all.
• Assist participants in becoming more positive, productive, and prosocial members in the community by monitoring compliance with program expectations.
• Prepare and maintain accurate records and documentation according to agency specifications.
• Observe participant performance and participation in video-conferenced class settings.
• Monitor participant compliance, evaluating and documenting progress and goals.
• Support participant growth and development aligned with program goals.
• Assist caseworkers in effective case management as directed by center manager.
• Some travel required.
• Other duties as assigned.

Skills

Office clerical

Customer service

Communication skills

Microsoft Word

Excel

Access

Typing 45 WPM

Education

High School Diploma

Tools

Microsoft Word

Excel

Access

Zoom

Job description

University Enterprises Corporation at CSUSB is seeking a Case Aide to support the vCSRI San Bernardino Center. The role handles correspondence, provides customer service, and assists participants in meeting program goals under supervision.

The position requires a high school diploma and at least one year of clerical experience, with strong communication and computer skills. Typical hours are 8:45am–5:15pm, Monday–Friday, with some evenings and Saturdays.