Case Aide/ vCSRI (UEC)

University Enterprises Corporation at CSUSB; San Bernardino (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

CalPERS Retirement

Holidays & Personal Holiday

Vacation and Sick pay accruals

Educational Assistance

Workers' Compensation, Unemployment, S

Job summary

The University Enterprises Corporation at CSUSB is hiring a Case Aide for the vCSRI San Bernardino Center. This temporary, non-exempt, benefited position offers a 40-hour work week typically 8:45 AM to 5:15 PM, with occasional evenings and Saturdays.

Under supervision of the Center Manager, you will handle correspondence, provide customer service, monitor participant progress, maintain records, and support case management.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: 1 year of general office clerical work.
• Knowledge of reentry programs, criminal justice systems, and resources.
• Ability to work independently and as part of a team.
• Strong written and oral communication; proficiency with standard office software.

Responsibilities

• Handle incoming and outgoing correspondence and inquiries.
• Provide courteous, professional customer service to all.
• Monitor participant compliance and progress.
• Prepare and maintain accurate records per agency specifications.
• Observe participant performance in video-conferenced class settings.
• Assist center manager and caseworkers in management tasks.
• Some travel required.
• Other duties as assigned.

Skills

Empathy

Communication

Teamwork

Independence

Customer Service

Problem Solving

Diversity Awareness

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Access

Zoom

Email/Internet Apps

Job description

About University Enterprises Corporation at CSUSB

(This is not a state position)

University Enterprises Corporation at CSUSB ("UEC") supports the university's educational mission by providing quality services that complement the instructional program. The University depends upon UEC to provide services that cannot be supported with state funds. We're responsible for business enterprises on campus including, but not limited to, dining, bookstore, convenience store, and vending services. We also serve as the grantee for federal, state, and local funding for research and sponsored projects.

Position Summary

Temporary, Staff, Non-Exempt, Full Time, Benefited position through 6/30/2027 (Appointment may be renewed annually based upon availability of funds, availability of work and satisfactory job performance).

Salary: $19.00-$22.00 per hour.

Location: vCSRI San Bernardino Center.

Work Schedule

40 hours per week. Typically, 8:45AM-5:15PM, Monday-Friday. Some evenings and Saturdays required.

First Review Deadline

This position will remain open until filled.

Typical Activities

Under minimal supervision of the Center Manager, the Case Aide will work independently to:

• Handle incoming and outgoing correspondence, providing information, and responding and directing calls and inquiries in an efficient manner.
• Provide courteous and professional customer service to all.
• Be responsible for assisting participants in becoming more positive, productive, and prosocial members in the community by monitoring participant's compliance with program expectations.
• Prepare and maintain accurate records and documentation according to agency specifications.
• Observe participant performance and participation in video-conferenced class settings.
• Monitor participant compliance, evaluating and documenting participant progress and goal achievements.
• Support participant growth and development that aligns with program goals.
• Utilize progressive prosocial interventions and strategies in accordance with agency's objectives, policies, and procedures that support participants' programming and growth.
• As directed by the center manager, assist caseworkers in effective case management.
• Some travel required.
• Other duties as assigned.

Minimum Qualifications

• Education: High School Diploma or its equivalent.
• Experience: Oneyear experience in general office clerical work.
• Other:
  • Knowledge of reentry programs, criminal justice systems, and resources.
  • Ability to take initiative and work independently and cooperatively as a team member.
  • Ability to establish and maintain, joint working relationships with employers, staff, participants, and community partners of diverse backgrounds.
  • Possess fundamental oral and written communication skills.
  • Possess general knowledge of office methods, procedures and practices, and a working knowledge of proper English grammar, spelling, and punctuation.
  • Ability to write clear and concise reports and express ideas and recommendations orally.
  • Ability to observe, respond, recall, and document complex situations with tact and discretion and handle confidential and sensitive information.
• Strong interpersonal and communication skills.
• Ability to use standard office equipment and standard office software, such as Microsoft Word, Excel, and Access, email, internet programs and communication platforms, such as Zoom, and related computer software programs.
• Typing/keystroke skills are required; a speed of 45 W.P.M. is necessary.

Key Competencies

• Empathy and cultural competence.
• Strong organizational and time-management skills.
• Commitment to supporting justice-involved individuals in achieving positive outcomes.

Benefits Include

• Medical, Dental, Vision, Flex Cash option
• CalPERS Retirement and CalPers 457
• Group Term Life/ Accidental Death & Dismemberment (AD&D)
• Holidays & Personal Holiday
• Vacation and Sick pay accruals
• Educational Assistance Benefit is based on availability of funding.
• Workers' Compensation, Unemployment Insurance, State Disability Insurance

EQUAL OPPORTUNITY EMPLOYER

University Enterprises Corporation at CSUSB is committed to a diverse workforce and affirmative action, and is an equal opportunity employer. UEC maintains and promotes a policy of non-discrimination and non-harassment on the basis of race, sex, gender, color, age, religion, national origin, ancestry, marital status, sexual orientation, physical or mental disability, pregnancy, medical condition, genetic characteristics, status as a disabled veteran, or disabled veteran of the Vietnam era.

To view the UEC Affineative Action Program, please contact USR Human Resources at [e-mail] Monday through Friday between the hours of 8:00am and 5:00pm.

As an equal opportunity employer, University Enterprises Corporation at CSUSB (UEC) is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access UEC's career website as a result of your disability. You may request reasonable accommodations by contacting UEC's Human Resources Manager at [e-mail].

EEO AA Policy Statement

Employment of Individuals with Disabilities and Protected Veterans

Supplemental Information

UEC is an EOE - Minority/Female/Disability/Veterans. This position will remain open until filled. This has been designated as a sensitive position. The selected candidate must successfully pass a thorough background investigation to include a criminal history check prior to appointment.