Community Resource & Intake Aide

Entrustcs; Yakima (WA); On-site; USD 30,000 - 36,000; Full time

Job summary

Entrust Community Services is seeking a Case Aide to join our team. You will welcome participants, provide information about programs, assist with intake, and maintain participant records.

In this role you will connect individuals with community resources, coordinate with Case Managers, and support administrative functions using SETWorks and Microsoft Office. The position emphasizes compassionate communication, organization, and the ability to work both independently and as part of a team, with

Qualifications

• High school diploma or GED; additional human services training preferred.
• At least one year of human services experience.
• Strong communication and customer service skills; organized and reliable.

Responsibilities

• Welcome visitors and help connect them with the appropriate staff or services.
• Answer incoming calls, route calls, and take messages.
• Conduct initial eligibility screenings and help establish new participant files.
• Schedule intake appointments for new participants with Case Managers.
• Assist Case Managers with new participant intake activities and Job Foundations.
• Maintain accurate participant documentation and records.
• Scan, file, organize, and upload documents into the SETWorks database.
• Research community resources and make referrals to outside agencies and service providers when appropriate.
• Develop and maintain professional relationships with community partners and care providers.
• Provide coverage and support for Case Managers, Placement Specialists, and Community Support Specialists when needed.
• Assist with community outreach activities.
• Help maintain office supplies and coordinate supply requests.

Skills

Communication skills

Customer service

Organization

Multi-tasking

Documentation

Data entry

Resource research

Team collaboration

Education

High school diploma or GED

Undergraduate degree preferred

Tools

SETWorks database

Microsoft Office (Excel/Outlook/Publisher/Word)

Job description

Entrust Community Services is seeking a Case Aide to join our team. You will welcome participants, provide information about programs, assist with intake, and maintain participant records.

In this role you will connect individuals with community resources, coordinate with Case Managers, and support administrative functions using SETWorks and Microsoft Office. The position emphasizes compassionate communication, organization, and the ability to work both independently and as part of a team, with