Case Aide/ vCSRI (UEC)

CSU; California (MO); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

CalPERS Retirement

Group Life/AD&D

Holidays & Personal Holiday

Vacation and Sick pay

Educational Assistance

Workers' Compensation & Unemployment

Job summary

University Enterprises Corporation at CSUSB is seeking a Case Aide to support the vCSRI San Bernardino Center. The role handles correspondence, provides customer service, and assists participants in meeting program goals under supervision.

The position requires a high school diploma and at least one year of clerical experience, with strong communication and computer skills. Typical hours are 8:45am–5:15pm, Monday–Friday, with some evenings and Saturdays.

Qualifications

• High School Diploma or its equivalent.
• One year of general office clerical experience.
• Knowledge of reentry programs and criminal justice resources.
• Strong written and oral communication skills.
• Ability to manage confidential information and work independently.
• Proficient with standard office software and equipment.
• Typing at least 45 words per minute.

Responsibilities

• Handle incoming and outgoing correspondence and respond to calls and inquiries.
• Provide courteous and professional customer service to all.
• Assist participants in becoming more positive, productive, and prosocial members in the community by monitoring compliance with program expectations.
• Prepare and maintain accurate records and documentation according to agency specifications.
• Observe participant performance and participation in video-conferenced class settings.
• Monitor participant compliance, evaluating and documenting progress and goals.
• Support participant growth and development aligned with program goals.
• Assist caseworkers in effective case management as directed by center manager.
• Some travel required.
• Other duties as assigned.

Skills

Office clerical

Customer service

Communication skills

Microsoft Word

Excel

Access

Typing 45 WPM

Education

High School Diploma

Tools

Microsoft Word

Excel

Access

Zoom

Job description

About University Enterprises Corporation at CSUSB

(This is not a state position)

University Enterprises Corporation at CSUSB ("UEC") supports the university's educational mission by providing quality services that complement the instructional program. The University depends upon UEC to provide services that cannot be supported with state funds. We’re responsible for business enterprises on campus including, but not limited to, dining, bookstore, convenience store, and vending services. We also serve as the grantee for federal, state, and local funding for research and sponsored projects.

Position Summary

Temporary, Staff, Non-Exempt, Full Time, Benefited position through 6/30/2027 (Appointment may be renewed annually based upon availability of funds, availability of work and satisfactory job performance).

Salary: $19.00-$22.00 per hour.

Location: vCSRI San Bernardino Center.

Work Schedule

40 hours per week. Typically, 8:45AM-5:15PM, Monday-Friday. Some evenings and Saturdays required.

First Review Deadline

This position will remain open until filled.

Typical Activities

Under minimal supervision of the Center Manager, the Case Aide will work independently to:

• Handle incoming and outgoing correspondence, providing information, and responding and directing calls and inquiries in an efficient manner.


• Provide courteous and professional customer service to all.


• Be responsible for assisting participants in becoming more positive, productive, and prosocial members in the community by monitoring participant's compliance with program expectations.


• Prepare and maintain accurate records and documentation according to agency specifications.


• Observe participant performance and participation in video-conferenced class settings.


• Monitor participant compliance, evaluating and documenting participant progress and goal achievements.


• Support participant growth and development that aligns with program goals.


• Utilize progressive prosocial interventions and strategies in accordance with agency’s objectives, policies, and procedures that support participants’ programming and growth.


• As directed by the center manager, assist caseworkers in effective case management.


• Some travel required.


• Other duties as assigned.

Minimum Qualifications

• Education:High School Diploma or its equivalent.


• Experience: Oneyear experience in general office clerical work.


• Other:
  
  
  
  • Knowledge of reentry programs, criminal justice systems, and resources.
  
  
  • Ability to take initiative and work independently and cooperatively as a team member.
  
  
  • Ability to establish and maintain, joint working relationships with employers, staff, participants, and community partners of diverse backgrounds.
  
  
  • Possess fundamental oral and written communication skills.
  
  
  • Possess general knowledge of office methods, procedures and practices, and a working knowledge of proper English grammar, spelling, and punctuation.
  
  
  • Ability to write clear and concise reports and express ideas and recommendations orally.
  
  
  • Ability to observe, respond, recall, and document complex situations with tact and discretion and handle confidential and sensitive information.
  
  
  • Strong interpersonal and communication skills.
  
  
  • Ability to use standard office equipment and standard office software, such as Microsoft Word, Excel, and Access, email, internet programs and communication platforms, such as Zoom, and related computer software programs.
  
  
  • Typing/keystroke skills are required; a speed of 45 W.P.M. is necessary.
  
  
  
  


• Key Competencies:
  
  
  
  • Empathy and cultural competence.
  
  
  • Strong organizational and time-management skills.
  
  
  • Commitment to supporting justice-involved individuals in achieving positive outcomes.
  
  
  
  

Benefits Include:

• Medical, Dental, Vision, Flex Cash option


• CalPERS Retirement and CalPers 457


• Group Term Life/ Accidental Death & Dismemberment (AD&D)


• Holidays & Personal Holiday


• Vacation and Sick pay accruals


• Educational Assistance Benefit is based on availability of funding.


• Workers' Compensation, Unemployment Insurance, State Disability Insurance

EQUAL OPPORTUNITY EMPLOYER

University Enterprises Corporation at CSUSB is committed to a diverse workforce and affirmative action, and is an equal opportunity employer. UEC maintains and promotes a policy of non-discrimination and non-harassment on the basis of race, sex, gender, color, age, religion, national origin, ancestry, marital status, sexual orientation, physical or mental disability, pregnancy, medical condition, genetic characteristics, status as a disabled veteran, or disabled veteran of the Vietnam era.
To view the UEC Affiant Program, please contact UEC Human Resources at [e-mail] Monday through Friday between the hours of 8:00am and 5:00pm.
As an equal opportunity employer, University Enterprises Corporation at CSUSB (UEC) is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access UEC's career website as a result of your disability. You may request reasonable accommodations by contacting UEC's Human Resources Manager at [e-mail].

EEO AA Policy Statement

Employment of Individuals with Disabilities and Protected Veterans

Supplemental Information

UEC is an EOE - Minority/Female/Disability/Veterans. This position will remain open until filled. This has been designated as a sensitive position. The selected candidate must successfully pass a thorough background investigation to include a criminal history check prior to appointment.

Advertised: Sep 02 2026 Pacific Daylight Time
Applications close: