Cart Analytics & Conversion Specialist

Frontier Communications; Honolulu (HI); Hybrid; USD 54,000 - 118,000; Full time

Benefits offered by this job

PTO 20 days + 10 holidays

Medical, dental, vision

401(k) match 50% on 6%

Domestic partner benefits

Parental leave 10 weeks

Caregiver leave 3 weeks

Adoption program assistance up to $10,

Job summary

Frontier Communications is seeking a Digital Analyst to own behavioral and performance analytics for the Frontier Cart. You will report to the Senior Manager, Digital Analytics and work from home with four assigned office days at the HUB in Dallas, TX.

You will collaborate with IT, product, marketing, and BI teams to measure cart performance, create dashboards, and provide insights that drive conversion and revenue growth.

Qualifications

• Minimum 2–3 years’ experience with Adobe Analytics or Quantum Metrics, with demonstrated expertise in creating reports, dashboards, segments, and calculated metrics.
• Experience partnering with internal groups/stakeholders/vendors (Marketing, Sales, IT, Care, Product, Content, and Digital) to define and implement analytic requirements for Frontier Cart performance.
• Strong presentation skills with the ability to contextualize data and “tell the story.”
• Preferred: Experience with voice-of-customer surveys (e.g., Medallia, ForeSee) and session replay tools (e.g., Decibel, Full Story).
• Understanding of HTML, CSS, JavaScript, site tagging and tracking code; familiarity with Omnibug for auditing tags and code.

Responsibilities

• Collaborate with IT, business leads, product, marketing, and BI teams to measure Frontier Cart performance.
• Leverage analytics tools to provide requirements for tracking and measurement around KPIs.
• Create dashboards showing engagement and conversion funnel metrics.
• Analyze opportunities in the cart experience using offline data sources.
• Report data insights to business leaders to drive actions and decisions.
• Manage cart reporting and coordinate with UX/Testing teams to improve conversion.
• Draft JIRA stories to capture requirements for measuring the experience.
• Provide cart performance dashboards and ad-hoc analyses for leadership and operations.

Skills

Adobe Analytics

Quantum Metrics

Data visualization

Excel

PowerPoint

Stakeholder management

Education

Bachelor's degree

Tools

Power BI

Tableau

Omnibug

Crazy Egg

Full Story

Job description

Frontier Communications is seeking a Digital Analyst to own behavioral and performance analytics for the Frontier Cart. You will report to the Senior Manager, Digital Analytics and work from home with four assigned office days at the HUB in Dallas, TX.

You will collaborate with IT, product, marketing, and BI teams to measure cart performance, create dashboards, and provide insights that drive conversion and revenue growth.