Cargo Operations & Carrier Support Specialist

Total Quality Logistics; Cincinnati (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits

Health/dental/vision coverage

401(k) with company match

Employee discounts

Tuition reimbursement

Paid training

Referral bonuses

Great Place to Work award

Job summary

Total Quality Logistics in Cincinnati, OH is seeking a Cargo Operations Coordinator to support our internal Sales teams and carrier base by handling inbound phone and email requests with a focus on issue resolution and customer satisfaction.

You will manage documentation and compliance such as insurance, set-up forms, permits, and more, while documenting tasks in internal systems. Compensation starts at $18.50 per hour with comprehensive benefits and opportunities for advancement.

Qualifications

• A passion for customer service.
• Excellent communication skills.

Responsibilities

• Provide exceptional customer service via phone and email to TQL’s carrier base and internal Sales teams
• Partner with Sales teams to process and approve various requests
• Resolve carrier status issues promptly and professionally
• Coordinate with insurance providers to verify active coverage and required limits
• Accurately document and manage all tasks and interactions in internal systems

Skills

Customer service

Communication skills

Job description

Total Quality Logistics in Cincinnati, OH is seeking a Cargo Operations Coordinator to support our internal Sales teams and carrier base by handling inbound phone and email requests with a focus on issue resolution and customer satisfaction.

You will manage documentation and compliance such as insurance, set-up forms, permits, and more, while documenting tasks in internal systems. Compensation starts at $18.50 per hour with comprehensive benefits and opportunities for advancement.