Carrier Sales Representative

Fort Freight; Muskegon (MI); On-site; USD 45,000 - 75,000; Full time

Job summary

Fort Freight is seeking a Carrier Sales Representative to develop and manage a network of carrier partners, sell available freight, and negotiate rates to support profitable growth.

You will source carriers, build lasting relationships, and ensure capacity aligns with customer needs while balancing service levels and margin targets. Strong communication and persistence are essential.

Qualifications

• 1+ year of Carrier sales or business development in transportation, supply chain, or logistics brokerage.
• Strong communication skills and ability to build relationships quickly.
• Persistent, phone-driven, and results-focused with a competitive mindset.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Responsibilities

• Source, prospect, and develop new carrier relationships through outbound calls and ongoing sales activity.
• Sell available freight to carriers by communicating lane opportunities, rates, frequency, and value.
• Negotiate carrier rates to secure capacity while supporting margin and profitability goals.
• Build and maintain a strong portfolio of carrier relationships that generates repeat capacity.
• Develop dedicated carrier capacity for strategic lanes and future bids.
• Coordinate with operations and customer teams to understand capacity needs and develop carrier solutions.
• Manage freight from sourcing to delivery, including tracking and load communication.
• Resolve service issues with carriers, drivers, and dispatchers.

Skills

Carrier sales

Sales mindset

Communication skills

Organization skills

Multitasking

Team player

Problem solving

Detail oriented

Job description

A Carrier Sales Representative develops and manages a network of reliable carrier partners to support Fort Freight’s customers and drive profitable growth. This is a sales-focused role that will actively source and engage carriers, sell available freight, negotiate competitive rates, and develop a portfolio of carrier relationships. This individual will use market knowledge, persistence, and strong communication skills to secure capacity while balancing service expectations and profitability.

Success in this role requires a competitive sales mindset, the ability to build relationships quickly, and the drive to continuously expand Fort Freight’s carrier network and identify new capacity opportunities. Top performers are persistent on the phone, competitive, relationship-driven, and motivated by finding the right carrier solution and closing the deal.

Responsibilities

• Proactively source, prospect, and develop new carrier relationships through outbound calls and ongoing sales activity
• Sell Fort Freight’s available freight to carriers by effectively communicating lane opportunities, rates, frequency, and value
• Negotiate carrier rates to secure competitive capacity while supporting company margin and profitability goals
• Build and maintain a strong portfolio of carrier relationships that generates repeat capacity and long-term partnerships
• Develop dedicated carrier capacity for strategic lanes, customer growth opportunities, and future bids
• Maintain a strong understanding of current freight markets, lane trends, carrier availability, and pricing conditions
• Partner closely with Customer Operations, Account Management, and Customer Sales, to understand capacity needs and develop carrier solutions
• Manage assigned freight from initial carrier sourcing through successful delivery, including tracking, tracing, and load communication
• Proactively identify and resolve service issues with carriers, drivers, and dispatchers
• Maintain accurate carrier, rate, and load information within Fort Freight’s Transportation Management System
• Follow established processes and service expectations while looking for opportunities to improve carrier sourcing and execution

Shared Responsibilities of all Staff:

• Act and make decisions in accordance with Fort Freight’s guiding principles
• Understand ethical behavior and business practices
• Demonstrate a willingness to be flexible, versatile and/or tolerant in a changing work
  environment while maintaining effectiveness and efficiency
• Establish and maintain positive working relationships with others, both internally and externally,
  to achieve the goals of the organization
• Work cooperatively and effectively with others to set goals, resolve problems, and make
  decisions that enhance organizational effectiveness
• Develop new and unique ways to improve operations or create new opportunities
• Utilize systems and procedures to maximize productivity
• Anticipate, understand, and respond to the needs to internal and external clients to meet or
  exceed their expectations within the organizational parameters
  
• Comply with federal and state laws as well as company policy and procedures
• Other duties as assigned
  

Qualifications:

• 1+ year of Carrier sales or business development in transportation, supply chain, or logistics brokerage required.
  
• Enthusiasm for sales and developing customer relationships
• Creative problem-solving skills
• Positive attitude, strong work ethic, effective organizational skills, adaptability
• Deliver independent results while also demonstrating ability to work in a team environment
• Excellent verbal and written communication skills
• Ability to multitask and prioritize at a high level
• Confident decision-making skills
• Organization and attention to detail

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office
equipment such as computers, phones, photocopiers, etc.