Carrier Sales Manager

Action Enterprise Logistics; Birmingham (AL); On-site; USD 45,000 - 65,000; Full time

Job summary

Action Enterprise Logistics is seeking a Carrier Sales Representative in Birmingham, AL to develop and maintain partnerships with high-quality transportation carriers to cover customer freight needs. You will negotiate favorable rates, grow the carrier network, and stay abreast of market trends to maximize load volume and margins.

The role emphasizes KPI achievement, customer service excellence, and timely communication with carriers and customers while aligning with weather and road conditions

Qualifications

• High school diploma required; Associate or Bachelor’s degree preferred.
• 1-year experience in a similar role preferred.
• Proficiency in Microsoft Office, especially Excel.
• Familiarity with transportation management software (TMS) like McLeod or TMW.
• Familiarity with CRM software like Salesforce or One-Page.

Responsibilities

• Establish and maintain partnerships with transportation carriers per organizational guidelines.
• Procure qualified carriers to move freight meeting pickup/delivery requirements.
• Negotiate rates for maximum profit while driving load volume.
• Schedule pickup and delivery appointments aligning with carrier and customer needs.
• Track loads from contract through final delivery and update systems accordingly.
• Communicate status changes to internal/external customers as needed.
• Provide professional representation of the customer and carrier in interactions.
• Stay informed on freight market trends, weather, and road conditions affecting deliveries.
• Perform additional duties as assigned.

Skills

Competitive mindset

High energy

Negotiation

Problem solving

Customer service

Communication skills

Time management

Relationship building

Education

High school diploma

Associate or Bachelor's Degree preferred

Tools

Excel

TMS (McLeod / TMW)

CRM (Salesforce / One-Page)

Job description

The primary responsibility of the Carrier Sales Representative is to develop and maintain partnerships with high quality transportation carriers in order to cover the freight needs of our customers. The position is also responsible for staying abreast of issues and trends impacting the freight market in order to negotiate the best rates, achieve the highest load volume and most profitable margins. This position is accountable for meeting and exceeding individual KPI's and business objectives including, but not limited to the following:

• Gross Profit Margin
• Growth of existing carrier network

DUTIES AND RESPONSIBILITIES

• Establish, develop and maintain partnerships with high quality transportation carriers within the qualification guidelines established by the organization.
• Procure qualified carriers to physically move freight for customers as needed which includes confirming that the carrier can comply with pickup and delivery requirements, has the appropriate equipment, and understands any special considerations.
• Negotiate rates with carriers for maximum profit while also driving load volume.
• Make pickup and delivery appointments that meet the needs of contracted carriers and customer requirements.
• Assist in tracking all loads from the point the carrier is contracted through final delivery of the load.
• Update system with status changes as required and report to internal and external customers as needed.
• Collect, document and disseminate accurate information to/from carriers and drivers and between internal departments.
• Provide professional and respectful representation of the customer and carrier in all interactions.
• Keep current with issues and trends affecting the freight market as well as maintain awareness of applicable weather and road conditions that may impact pickup and delivery times.
• Additional duties as assigned.

BUSINESS COMPETENCIES

• Competitive mindset and ability to thrive in a fast-paced environment; aggressive approach to winning opportunities
• High energy, enthusiastic and a positive, proactive attitude
• Ability to develop a creative approach to overcoming hurdles including strong negotiation and problem solving skills
• Strong sense of urgency for completing tasks and seeking out opportunities
• Exceptional customer service skills including a customer-centric philosophy and strong ability to build relationships and establish trust
• Excellent communication skills (oral, written and presentation)
• Efficient organizational and time management skills and the ability to balance and prioritize competing priorities

EDUCATION AND EXPERIENCE REQUIREMENTS

• High school diploma required, Associate or Bachelor's Degree preferred
• 1-year experience in a similar role preferred
• Proficiency in using Microsoft Office suite, especially Excel
• Familiarity with transportation management software (TMS) such as McLeod or TMW preferred
• Familiarity with customer relationship management software (CRM) such as Salesforce or One-Page preferred