Carrier Sales Associate

Transport USA LLC; Minneapolis, Saint Paul (MN, MN); On-site; USD 42,000 - 70,000; Full time

Job summary

Transport USA LLC is seeking a Carrier Sales Associate to act as the liaison between shippers and carriers, facilitating transportation for clients. You will identify carriers, gather client requirements, obtain quotes, and book freight while coordinating pickups and monitoring deliveries.

The role emphasizes strong negotiation, networking, and analytical skills to optimize carrier selection and pricing, with a focus on timely, damage-free shipments and excellent customer service.

Qualifications

• Identify and vet prospective carriers to build a pipeline of service providers.
• Gather information from clients to determine their shipping needs.
• Obtain shipping quotes from carriers and pass them to clients.
• Book freight service and coordinate pickup and delivery.
• Monitor shipments for on-time delivery and accuracy.
• Update CRM with client and shipment data.

Responsibilities

• Identify and vet prospective carriers to build a pipeline of service providers.
• Gather information from clients to determine their shipping needs.
• Obtain quotes from carriers and pass them to clients.
• Book freight service and coordinate pickup and drop-off.
• Monitor shipment progress to ensure on-time delivery.
• Maintain accurate records in the customer management system.
• Negotiate best possible quotes for customers.
• Support multi-department coordination in a fast-paced environment.

Skills

Carrier relationships

Negotiation

Networking

Analytical skills

Customer service

Tools

CRM

TMS

Job description

Transport USA LLC is hiring for Carrier Sales Associates!

We are looking for someone who wants to grow, be accountable for their success, be apart of a great team, and serve our growing group of customers!

Summary:

A Carrier Sales Associate acts as a liaison between shippers and carriers, helping to facilitate the transportation of goods. They are the intermediary who make it their business to connect those who have goods to transport with those who have the capacity to move them.

Key Performance Metrics:

• -95% Tracking Compliance
• -10+ Loads Per Day Booked
• -Meaningful contribution to contract opportunities
• -95% OTP From Booked Carriers
• -100% Adherence to Target Pay

Job Duties Include:

• Identifying and vetting prospective carriers to build a pipeline of service providers
• Gathering information from clients to determine their shipping needs
• Obtaining shipping quotes from carriers and passing them on to clients
• Booking freight service through carriers for clients
• Coordinating the pickup and drop off of shipments
• Monitoring the progress of shipments to ensure that goods arrive promptly and undamaged
• Updating customer management software to keep client records accurate
• Advising clients on potential supply chain issues
• Call on regular and prospective customers for the purpose of soliciting new or expanded business opportunities.
• Confers with customers to evaluate and promote improved and expanded services.
• Analytical skills to determine which carriers offer the right set of services for various clients
• Networking skills to build relationships with prospective clients and carriers
• Well-honed negotiating skills to get the best possible quotes for customers
• Ensures professional handling of the company's products and services.
• Works in a multi-department, fast-paced, customer-oriented environment.
• Updating TMS to appropriately reflect sales and activity numbers
• Adhere to all company SOP's
• Recommend changes in service and pricing by evaluating results and competitive developments.
• Timely resolution to customer complaints by investigating problems and developing solutions.
• Maintains professional and technical knowledge of the transportation industry.
• Provides historical records by maintaining records on area and customer revenue.
• Contributes to team effort by accomplishing related goals as needed.
• Assess and exceed customers' expectations.