Carrier Operations Specialist: On-Time Shipments

Open Road Transportation Inc.; United States; Remote; USD 42,000 - 56,000; Full time

Job summary

Open Road Transportation Inc. is seeking a Carrier Operations Representative to learn the logistics business and provide operational support to internal teams, customers, and carrier partners. You will communicate with truck drivers by phone and email to keep shipments on time and running smoothly.

In this full-time role, you will verify load information, schedule appointments, track shipments, and maintain high service levels while upholding company values and a sense of urgency.

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Team player with ability to work cross-functionally.
• Willingness to work a somewhat flexible schedule.
• Sense of urgency and commitment to customer satisfaction.

Responsibilities

• Verify and enter load information into TMS with accuracy and speed.
• Schedule appointments via phone, email, or other communications.
• Ensure shipments are picked up and delivered on time while meeting customer requirements.
• Provide timely and accurate shipment information to internal and external stakeholders.
• Audit load information for accuracy and updates as needed.
• Track and trace shipments.
• Uphold company values and maintain a servant-leader mentality to meet/exceed customer satisfaction.
• Treat customers, carriers, and teammates with respect.

Skills

Verbal communication

Written communication

Team player

Attention to detail

Flexible schedule

Customer focus

Job description

Open Road Transportation Inc. is seeking a Carrier Operations Representative to learn the logistics business and provide operational support to internal teams, customers, and carrier partners. You will communicate with truck drivers by phone and email to keep shipments on time and running smoothly.

In this full-time role, you will verify load information, schedule appointments, track shipments, and maintain high service levels while upholding company values and a sense of urgency.