Logistics Operations Support Specialist

Ryan Transportation; Overland Park (KS); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Training & development

Medical coverage

401(k)

Paid time off

Job summary

Shamrock Trading Corporation is recruiting an Operations Support Representative to manage loads for Ryan Transportation, tracking and tracing, and handling daily customer service duties. The role emphasizes clear communication, timely updates, and organized record-keeping.

The ideal candidate will be self-motivated, detail-oriented, and capable of coordinating between carrier operations, customer operations, and sales in a fast-paced environment.

Qualifications

• Experience in proactive operations and customer service environment.
• Strong organizational and prioritization abilities to meet customer needs.
• Excellent customer service and problem-solving skills.
• Detail-oriented with analytical and technical skills.
• Ability to work independently and in a team.
• Proven multitasking ability in a fast-paced setting.
• Effective verbal, written and interpersonal communication skills.
• Proficient in data entry and office software.

Responsibilities

• Manage and respond to inbound calls and emails in all aspects of customer service.
• Conduct routine follow-up calls as directed by Carrier Sales and Account Management.
• Maintain records through timely and accurate system updates.
• Provide timely updates to Account Managers as new information arises.
• Coordinate logistics activity and communicate between carrier operations, customer operations, and sales.
• Track and trace orders for each load and complete related paperwork.
• Other duties as assigned.

Skills

Proactive operations

Customer service

Organizational skills

Attention to detail

Multitasking

Communication skills

Data entry

Microsoft Office

Tools

Microsoft Office

Job description

Shamrock Trading Corporation is recruiting an Operations Support Representative to manage loads for Ryan Transportation, tracking and tracing, and handling daily customer service duties. The role emphasizes clear communication, timely updates, and organized record-keeping.

The ideal candidate will be self-motivated, detail-oriented, and capable of coordinating between carrier operations, customer operations, and sales in a fast-paced environment.