Carrier Operations Representative

RWI Logistics, LLC; Kentucky; On-site; USD 42,000 - 62,000; Full time

Job summary

RWI Logistics is seeking a Carrier Operations Representative to negotiate and procure optimal carrier capacity and pricing for transporting customer freight. You will manage carrier relationships, monitor loads in the TMS, and ensure excellent service and on-time delivery.

The role emphasizes proactive problem solving, strong communication with carriers and customers, and collaboration with the sales team for capacity planning. Fort Thomas, KY-based, on-site position.

Qualifications

• Bachelor's degree preferred.
• Strong proficiency in Microsoft Outlook and ability to quickly learn company-specific software.
• Proficient in using TMS for load management, shipment tracking, and data entry.
• Exceptional verbal and written communication skills.
• Proactive problem resolution and critical thinking.
• Organizational and time management skills.
• Customer service orientation.

Responsibilities

• Negotiate and secure competitive carrier rates and capacity for current and future loads.
• Use load boards, analytics, and digital freight tools to optimize pricing and service delivery.
• Verify carrier documentation and compliance with company requirements.
• Enter, track, and communicate shipment details in the TMS.
• Troubleshoot scheduling, compliance, or delivery issues and escalate as needed.
• Communicate with customers, carriers, and internal teams to keep stakeholders informed.
• Develop expertise in carrier supply, spot market pricing, and freight market factors.
• Support transactional load coverage and capacity planning with sales teams.
• Maintain on-time, damage-free delivery by coordinating with vetted carriers.

Skills

Persuasion

Communication

Problem solving

Time management

Customer service

Multitasking

Detail-oriented

Education

Bachelor's degree

Tools

Microsoft Outlook

TMS (Transportation Management System)

Job description

Location: Fort Thomas, KY

Job Id:406

# of Openings:1

Now Hiring: Carrier Operations Representative

Shifts Available: Monday-Friday from 8:00am-5:00pm, Friday-Monday from 7am-5pm

This Carrier Operations Representative role focuses on negotiating and procuring optimal carrier capacity at competitive pricing and timing for transporting customer freight between locations. This position supports the overall capacity procurement function to achieve the Company's shipping objectives by managing and troubleshooting all aspects of freight movement, utilizing discretion and sound judgment. Responsibilities include carrier rate negotiation and rate management with the objective of delivering outstanding customer service through a commitment to operational excellence.

Duties and Responsibilities

Essential duties and responsibilities of the position include but are not limited to:

• Carrier Procurement and Rate Negotiation: Negotiate competitive carrier rates and secure reliable capacity from the carrier market to ensure coverage for current and future assigned transactional and short lead-time loads. Develop relationships with carriers to optimize pricing and service delivery.
• System Utilization and Value Optimization: Perform carrier outreach via phone and email using load boards, carrier analytics, business intelligence, and digital freight matching tools. Create truck offers through the Transportation Management System (TMS) that meet or exceed company per-load cost targets while maintaining superior service to shippers.
• Compliance and Quality Assurance: Support company carrier compliance activities and vendor setup. Verify carrier documentation and packets meet company requirements, including contracts and insurance verification.
• Load Management: Utilize the Transportation Management System (TMS) to ensure shipment details are accurately entered, communicated, and tracked. Support load recovery and expedited freight handling as needed.
• Exception and Problem Resolution: Use critical thinking and available tools to troubleshoot and resolve issues related to scheduling, carrier compliance, or delivery exceptions. Escalate unresolved or complex issues to the appropriate team members or management when necessary.
• Communication and Escalation: Actively communicate relevant information to customers, carriers, and internal stakeholders. Implement corrective actions and elevate service issues proactively to prevent service failures.
• Internal Engagement: Develop expertise in carrier supply and demand, spot market pricing, and freight market factors. Collaborate with the customer sales team to support transactional load coverage and capacity planning.
• Operational Excellence: Ensure on-time, damage-free delivery by partnering with carriers vetted through company onboarding and quality management policies. Maintain high customer satisfaction and service levels.
• Other duties as required and assigned

Qualifications

Qualifications to perform the job successfully include:

• Education: Bachelor's degree preferred.
• Technical Proficiency: Strong proficiency in Microsoft Outlook and the ability to quickly learn company-specific software. Proficient in using TMS for load management, shipment tracking, and data entry.
• Persuasion and Influence: Strong ability to persuade, motivate, negotiate, and influence others to drive alignment and achieve desired outcomes.
• Drive and Results Orientation: Driven, enthusiastic, and highly motivated, with a strong focus on achieving results in a fast-paced environment.
• Communication Skills: Exceptional verbal and written communication skills to effectively interact with internal teams, carriers, and customers.
• Problem Solving and Critical Thinking: Capable of proactive problem resolution and critical thinking, with the ability to elevate complex issues appropriately.
• Organizational and Time Management Skills: Strong ability to multitask and prioritize in a fast-paced, deadline-driven environment. Organized and detail-oriented.
• Customer Service Orientation: Committed to providing outstanding customer service, ensuring customer needs are met efficiently.

Working Conditions

This position is performed in a general office setting.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must be able to operate a computer/laptop and telephone, and have the ability to talk and hear.

RWI Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

A solution-oriented logistics service provider that engages in long lasting customer partnerships located in Fort Thomas, Kentucky and a part of the greater Cincinnati area.We act with a sense of urgency and deliver customer driven insights that are enabled by best in class technology, process standardization, and continuous improvement.Bringing Intelligence to your Supply Chain.
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