Carrier Sales Assistant

OTR Transportation, LLC; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision

PTO

401(k) with company match

On-site parking

Office happy hours and Friday lunches

Job summary

OTR Transportation, LLC is seeking a detail-oriented logistics support specialist to join our weekend operations team in Chicago. You will monitor shipments, communicate with carriers and customers, assist with issue resolution, and help maintain service levels across our transportation network.

This role offers exposure to all aspects of freight brokerage and a path for long-term growth within the organization for organized, coachable candidates eager to build a career in transportation and

Qualifications

• 0–2 years of experience in logistics or transportation.
• Strong verbal and written communication skills.
• Highly organized with strong attention to detail and follow-through.
• Self-motivated and able to manage competing priorities.
• Proficient in Microsoft Office.

Responsibilities

• Maintain ongoing communication with carriers, reps, dispatchers, and drivers to support load coverage.
• Track carrier utilization and performance; flag trends to the carrier sales rep.
• Assist in onboarding new carriers, including verifying insurance, authority, and safety ratings.
• Monitor active shipments from inception to delivery and provide status updates.
• Identify and resolve shipment issues with urgency and professionalism and escalate as needed.
• Coordinate pickup and delivery details with drivers and dispatchers to ensure on-time, temperature-compliant execution.
• Enter data accurately into the TMS, including load details and tracking updates.
• Prepare loads for accounting and flag billing or follow-up issues.
• Maintain carrier profiles, report cards, and performance documentation.
• Develop knowledge of the reefer capacity market to support rate discussions and negotiations.
• Prioritize daily workload in alignment with active freight needs.

Skills

Communication skills

Microsoft Office

Highly organized

Tools

TMS platforms

Job description

OTR Transportation sets itself apart as more than just a logistics company; we're a dedicated team committed to providing customized over-the-road shipping solutions, with a special focus on temperature-controlled and time sensitive freight. Our expertise allows clients to concentrate on their core business, while we ensure their shipping needs are met with precision

.Our strength lies in our skilled professionals, who bring innovation and excellence to every aspect of our services. This dedication makes us a trusted partner in the logistics industry, adept at meeting the unique challenges of temperature-controlled transportation. We help our clients achieve their objectives by delivering flexible, reliable, and specialized shipping solutions.

The Role:

In this role, you'll support OTR's weekend operations team by monitoring shipments, communicating with customers and carriers, assisting with issue resolution, and helping maintain service levels across OTR's transportation network. You'll gain exposure to all aspects of freight brokerage operations while developing the skills necessary for long-term growth within the organization.

This is an excellent opportunity for someone who is organized, coachable, and eager to build a career in transportation and logistics.

What You’ll Do:

• Maintain ongoing communication with assigned carriers, reps, dispatchers, and drivers to support load coverage and build long-term loyalty.
• Track carrier utilization and performance, flagging trends to the carrier sales rep.
• Assist in prospecting and onboarding new carriers, including verifying insurance, authority, and safety ratings.
• Monitor active shipments from inception to delivery, proactively communicating status updates to the carrier sales rep.
• Identify and resolve shipment issues with urgency and professionalism, escalating to the Carrier Sales Rep or operations leadership as needed.
• Coordinate pickup and delivery details with drivers and dispatchers to ensure on-time, temperature-compliant execution.
• Ensure accurate and timely data entry into the TMS, including load details, rate confirmations, and tracking updates.
• Prepare loads for accounting and flag any billing or follow-up issues.
• Maintain carrier profiles, report cards, and performance documentation.
• Develop working knowledge of the reefer capacity market to support rate discussions and carrier negotiations.
• Prioritize daily workload in alignment with the carrier sales rep's active freight and coverage needs.

Experience/Qualifications:

• 0–2 years of experience in logistics, transportation, customer service, or a relatedfield.
• Strong verbal and written communication skills, comfortable working in a fast-paced environment.
• Highly organized with strong attention to detail and follow-through.
• Self-motivated and able to manage competing priorities.
• Proficient in Microsoft Office.

Preferred:

• Experience in freight brokerage or transportation.
• Familiarity with TMS platforms.
• Understanding of truckload transportation operationsa plus.

Benefits at OTR:

• Full benefits including Medical, Dental, andVision
• PTO401(k) with company match
• On-site parking
• Office happy hours and Friday lunches
• A growing team where strong performers move up