Carrier Operations Representative

Open Road Transportation Inc.; United States; Remote; USD 42,000 - 56,000; Full time

Job summary

Open Road Transportation Inc. is seeking a Carrier Operations Representative to learn the logistics business and provide operational support to internal teams, customers, and carrier partners. You will communicate with truck drivers by phone and email to keep shipments on time and running smoothly.

In this full-time role, you will verify load information, schedule appointments, track shipments, and maintain high service levels while upholding company values and a sense of urgency.

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Team player with ability to work cross-functionally.
• Willingness to work a somewhat flexible schedule.
• Sense of urgency and commitment to customer satisfaction.

Responsibilities

• Verify and enter load information into TMS with accuracy and speed.
• Schedule appointments via phone, email, or other communications.
• Ensure shipments are picked up and delivered on time while meeting customer requirements.
• Provide timely and accurate shipment information to internal and external stakeholders.
• Audit load information for accuracy and updates as needed.
• Track and trace shipments.
• Uphold company values and maintain a servant-leader mentality to meet/exceed customer satisfaction.
• Treat customers, carriers, and teammates with respect.

Skills

Verbal communication

Written communication

Team player

Attention to detail

Flexible schedule

Customer focus

Job description

Start your logistics career with OpenRoad Global as a Carrier Operations Representative! In this position, you will learn the ropes of the logistics industry while providing top-level operational support to our internal teams, customers, and carrier partners. You will be responsible for communicating with truck drivers via phone/email to ensure each OpenRoad shipment is on-time and running smoothly.

Qualifications

• Excellent verbal and written communication
• Team player
• Strong attention to detail and accuracy
• Willingness to work a somewhat flexible schedule
• Work with a sense of urgency, have self-confidence, be open-minded, and maintain a commitment to do whatever it takes to satisfy our customers and partners

Status Full-time

Responsibilities

• Verify and enter load information into TMS with accuracy and speed
• Schedule appointments via phone, email, or other communications
• Ensure that shipments are picked up and delivered on time while meeting customer requirements
• Provide timely and accurate shipment information to internal and external stakeholders
• Audit load information for accuracy and completion, making updates as needed
• Track and trace shipments
• Understand and uphold company values and mission, maintain a servant-leader mentality, and always do the next right thing to meet or exceed customer satisfaction and protect company interests
• Treat customers, carriers, and fellow team members with respect

Why OpenRoad?

OpenRoad is a growing provider of supply chain and logistics solutions to companies all around the world. We leverage our industry expertise and cutting-edge technology to create lasting relationships with our customers, helping them conquer challenges and seize growth opportunities. As a nationally recognized Top Workplace and Inc. 5000 fastest-growing company, we are aiming for greatness—and it all begins with the incredible people who call OpenRoad their home.

Advance your career with a reliable company committed to sustainable growth

Competitive salary with opportunities for professional growth

Professional, fast-paced, collaborative culture

Full benefits package including 401k, Safe Harbor match, PTO, paid holidays, medical/dental/vision insurance, and more