Carrier Operations Manager (3PL Logistics)

Diverse Logistics and Distribution LLC; Shorewood (IL); Presencial; USD 55.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Bonus program

Dental insurance

Employee Assistance Program

Employee Wellness Plan

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Descripción de la vacante

Diverse Logistics and Distribution LLC is seeking a Contract Operations Manager / Logistics and Delivery Manager to lead carrier development and non-asset delivery operations for the assigned client contract. This role focuses on building a carrier network that ensures required delivery capacity while complying with client contracts and internal quality standards.

The person will manage a carrier team, drive performance against KPIs, and develop long-term carrier relationships.

Formación

• Field leadership and carrier team management experience.
• Operations/3PL management or similar role.
• Strong written and verbal communication abilities.
• Strong management presence to lead carrier groups.
• Must have strong problem-solving skills and the ability to respond quickly to service issues.
• Proficient with Microsoft Office and general computer skills.

Responsabilidades

• Recruit, train, and manage the carrier team to ensure individual and company success.
• Lead the carrier operations team, ensuring on-time pick-up and delivery, and maintaining positive relationships with carriers.
• Continuously develop recruiting pipeline to foster performance management and reduce turnover.
• Provide exceptional customer service to clients and clients' customers.
• Implement and maintain best practices with carriers and monitor KPIs.
• Identify hurdles and plan with Director and support staff to overcome them.
• Follow through on daily routes by tracking, contacting carriers, and ensuring accurate billing.
• Meet or exceed established performance minimums for assigned locations.
• Promote the company culture, mission, values, policies, and procedures.

Conocimientos

Field leadership experience

3PL management

Written and verbal communication

Leadership presence

Problem solving

Microsoft Office

Herramientas

Microsoft Office

Descripción del empleo

Diverse Logistics and Distribution LLC is seeking a Contract Operations Manager / Logistics and Delivery Manager to lead carrier development and non-asset delivery operations for the assigned client contract. This role focuses on building a carrier network that ensures required delivery capacity while complying with client contracts and internal quality standards.

The person will manage a carrier team, drive performance against KPIs, and develop long-term carrier relationships.