Logistics Manager - Contractor Management Exp Required

Diverse Logistics and Distribution LLC; Jacksonville (FL); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

401(k)

Bonus program

Dental insurance

Employee Assistance Program

Employee Wellness Plan

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Diverse Logistics and Distribution LLC in Jacksonville, FL seeks a Contract Operations Manager to lead carrier development and non-asset delivery operations under client contracts, ensuring capacity, compliance, and high service standards. The role focuses on building a competitive, high-performing carrier network and developing long-term relationships.

Responsibilities include supervising a carrier team, maintaining on-time pickups, enhancing recruiting pipelines, and delivering exceptional

Qualifications

• Field leadership and team building experience.
• Experience in operations / 3PL management or similar position.
• Good written and verbal communication abilities.
• Strong management skills and leadership presence to command and motivate carrier group.
• Must have strong problem-solving skills and the ability to think and respond quickly to service issues.
• Proficient with Microsoft Office and general computer skills.

Responsibilities

• Recruit, train, develop, and manage the carrier team to ensure success.
• Lead carrier operations to ensure on-time pick-up and delivery and maintain positive relationships.
• Develop recruiting pipeline to support performance management and reduce turnover.
• Provide exceptional customer service to clients and clients' customers.
• Implement and maintain best practices with carriers.
• Identify hurdles and work with leadership to plan solutions.
• Monitor routes, follow up on daily tasks, and ensure accurate billing.
• Meet or exceed performance minimums for locations.
• Promote company culture, mission, values, policies, and procedures.

Skills

Field leadership

3PL management

Written & verbal comms

Leadership presence

Problem solving

MS Office & general IT

Job description

3PL Contract Operations Manager / Logistics and Delivery Manager

The Contract Operations Manager is responsible for leading carrier development and non-asset delivery operations for the assigned Client Contract. This position focuses on developing a carrier network to provide the required delivery capacity and compliance with client contracts as well as internal quality and service standards. In addition, this individual will be responsible for creating an environment where all carriers are internally competitive, high performing, self-motivated, follow established procedures, and exemplify company values. This individual will also work to strategically develop long-term carrier relationships.

• Supports and locally manages Client Contract(s) assigned by the Dir. of Operations
• Manages performance of carriers to established KPIs
• Ensures compliance with contract specifications, regulations, and internal policies

Duties

• Recruit, train, develop, and manage the carrier team to ensure individual and company success
• Lead the carrier operations team, ensuring on-time pick-up and delivery, and maintaining positive relationships with carriers
• Continuously develop recruiting pipeline to foster performance management and any related turnover
• Provide exceptional customer service to clients and clients' customers.
• Implement and maintain best practices with carriers
• Identify and anticipate hurdles and work with Director and support staff on a plan to overcome them
• Follow through on daily routes by tracking, making calls where appropriate, and submitting accurate billing
• Meet or exceed established performance minimums for assigned locations
• Understand and promote the company’s culture, mission, values, policies, and procedures

Requirements / Skills

• Field leadership and team building experience
• Experience in operations / 3PL management or similar position
• Good written and verbal communication abilities
• Strong management skills and leadership presence to command and motivate carrier group
• Must have strong problem-solving skills and the ability to think and respond quickly to service issues
• Proficient with Microsoft Office and general computer skills

Job Type: Full-time

Benefits:

• 401(k)
• Bonus program
• Dental insurance
• Employee Assistance Program
• Employee Wellness Plan
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Microsoft Office: 2 years (Preferred)
• Contract Home Delivery: 2 years (Preferred)

Ability to Commute:

• Robbinsville, NJ 08691 (Required)

Work Location: In person

Pay: $50,000.00 - $80,000.00 per year