Carrier Onboarding & Support Specialist

Amazon; Nashville (TN); On-site; USD 55,903,000 - 75,217,000; Full time

Job summary

Amazon is seeking a Relay Account Support Specialist in Nashville, TN who will resolve carrier-partner cases and support onboarding data collection and verification. You’ll track progress, manage multiple cases, and escalate issues when needed.

The role requires 1+ year of computer/MS Office experience, a high school diploma, and willingness to work 40 hours per week with overtime. If you thrive in a fast-paced logistics environment, this is a great entry into Amazon Transportation Services.

Qualifications

• 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience.
• High school or equivalent diploma
• Work 40 hours/week, and overtime as required
• Are 18 years of age or older

Responsibilities

• Manage and resolve carrier partner cases from onboarding to follow-up, completed accurately and on time.
• Track case progress across systems, with timely updates and proper documentation.
• Prioritize tasks to manage multiple cases and meet deadlines.
• Escalate complex issues to the appropriate stakeholders

Skills

Microsoft Office

Data extraction

Education

High School Diploma

Tools

Excel

Access

SQL

Job description

Amazon is seeking a Relay Account Support Specialist in Nashville, TN who will resolve carrier-partner cases and support onboarding data collection and verification. You’ll track progress, manage multiple cases, and escalate issues when needed.

The role requires 1+ year of computer/MS Office experience, a high school diploma, and willingness to work 40 hours per week with overtime. If you thrive in a fast-paced logistics environment, this is a great entry into Amazon Transportation Services.