Relay Account Support Specialist, Linehaul

Amazon; Nashville (TN); On-site; USD 55,903,000 - 75,217,000; Full time

Job summary

Amazon is seeking a Relay Account Support Specialist in Nashville, TN who will resolve carrier-partner cases and support onboarding data collection and verification. You’ll track progress, manage multiple cases, and escalate issues when needed.

The role requires 1+ year of computer/MS Office experience, a high school diploma, and willingness to work 40 hours per week with overtime. If you thrive in a fast-paced logistics environment, this is a great entry into Amazon Transportation Services.

Qualifications

• 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience.
• High school or equivalent diploma
• Work 40 hours/week, and overtime as required
• Are 18 years of age or older

Responsibilities

• Manage and resolve carrier partner cases from onboarding to follow-up, completed accurately and on time.
• Track case progress across systems, with timely updates and proper documentation.
• Prioritize tasks to manage multiple cases and meet deadlines.
• Escalate complex issues to the appropriate stakeholders

Skills

Microsoft Office

Data extraction

Education

High School Diploma

Tools

Excel

Access

SQL

Job description

Job ID: 10554155 | Amazon.com Services LLC

Amazon is building the earth’s best transportation and logistics business. Our people are builders, working tirelessly to serve customers, optimize Amazon’s global network, and enable the success of our trusted partners. Within Amazon Transportation Services (ATS), the Carrier Services team plays a key role in supporting carrier partners who transport goods for Amazon. Our team guides carriers through the application process to become an Amazon partner and resolves account‑related issues for existing carrier partners. This is an exciting opportunity to join a high visibility team in the fastest growing new market in Amazon’s portfolio.

We are seeking a detail‑oriented and analytical professional with a background in transportation to join our team as a Relay Account Support Specialist. In this role, you will be responsible for resolving transportation‑related cases submitted by our carrier partners. You will review case details, gather and analyze data from multiple sources and verify critical information to make informed decisions. The ideal candidate is a strong problem‑solver with experience in transportation or logistics, thrives in a fast‑paced environment, and is passionate about delivering results.

Key job responsibilities

• Manage and resolve cases submitted by our carrier partners, ensuring all steps in the onboarding process (data collection, verification, and follow‑up) are completed accurately and on time
• Track case progress through various systems, ensuring timely updates and proper documentation of all outcomes
• Prioritize tasks effectively to manage multiple cases simultaneously, meeting deadlines and business‑critical timelines
• Escalate complex issues to relevant stakeholders

Basic Qualifications

• 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
• High school or equivalent diploma
• Work 40 hours/week, and overtime as required
• Are 18 years of age or older

Preferred Qualifications

• Experience pulling and reporting data from numerous databases (using Excel, Access, SQL and/or other data management systems)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits .

USA, TN, Nashville - 19.51 - 26.25 USD hourly

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.