Carrier Onboarding & Case-Resolution Specialist

Amazon; Nashville (TN); On-site; USD 55,904,000 - 75,217,000; Full time

Benefits offered by this job

EAP

Mental Health Support

Medical Advice Line

401(k) matching

Job summary

Amazon Transportation Services is seeking a Relay Account Support Specialist in Nashville, TN to resolve carrier-partner cases. You will review case details, gather data from multiple sources, and verify information to guide decisions in a fast-paced logistics environment.

The ideal candidate has 1+ years with computers and MS Office, knowledge of data reporting, and is comfortable working 40 hours/week with potential overtime.

Qualifications

• 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel)
• Experience pulling and reporting data from databases using Excel/Access/SQL is preferred
• Must be 18 years or older and able to work 40 hours per week with overtime as required

Responsibilities

• Manage and resolve cases submitted by carrier partners, ensuring onboarding steps (data collection, verification, and follow-up) are completed accurately and on time
• Track case progress through systems, ensuring timely updates and proper documentation of outcomes
• Prioritize tasks to manage multiple cases, meeting deadlines and critical timelines
• Escalate complex issues to relevant stakeholders

Skills

Microsoft Office

Data reporting

Education

High school diploma

Job description

Amazon Transportation Services is seeking a Relay Account Support Specialist in Nashville, TN to resolve carrier-partner cases. You will review case details, gather data from multiple sources, and verify information to guide decisions in a fast-paced logistics environment.

The ideal candidate has 1+ years with computers and MS Office, knowledge of data reporting, and is comfortable working 40 hours/week with potential overtime.