Carrier Login / Licensing Assistant

Cross Insurance; Bangor (ME); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Job summary

Cross Insurance in Bangor, Maine, is seeking a dedicated team member to join our incoming call group and help route inquiries to the appropriate departments. The role supports Zendesk ticket handling and coordination of agent and agency licensing tasks.

The position involves responding to ticket requests, resolving login and appointment issues, and assisting with terminations as assigned, ensuring smooth, timely customer service.

Responsibilities

• Responding to ticket requests as assigned by the coordinator.
• Resolve appointment and login issues.
• Support for: Agent Terminations of logins and appointments

Tools

Zendesk

Job description

The Cross Family of Agencies welcomes you. We need your talent and expertise.Member of incoming call group which responds to and distributes incoming calls to the respective departments / employees.Member of the Zendesk ticket system: Responding to ticket requests as assigned by the coordinator Responding to carrier requests for agent and agency licenses as assigned by the licensing and contracting coordinator. Support for: Agent Terminations of logins and appointments Resolve appointment and login issues New and existing agent appointment and login requestsCompensation: The base salary range for this role is $18–$22 hourly. Actual compensation will be based on factors including location, skills, experience, and internal equity. Cross Insurance offers a comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and more.