Licensing & Access Support Specialist

Cross Insurance; Bangor (ME); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Job summary

Cross Insurance in Bangor, Maine, is seeking a dedicated team member to join our incoming call group and help route inquiries to the appropriate departments. The role supports Zendesk ticket handling and coordination of agent and agency licensing tasks.

The position involves responding to ticket requests, resolving login and appointment issues, and assisting with terminations as assigned, ensuring smooth, timely customer service.

Responsibilities

• Responding to ticket requests as assigned by the coordinator.
• Resolve appointment and login issues.
• Support for: Agent Terminations of logins and appointments

Tools

Zendesk

Job description

Cross Insurance in Bangor, Maine, is seeking a dedicated team member to join our incoming call group and help route inquiries to the appropriate departments. The role supports Zendesk ticket handling and coordination of agent and agency licensing tasks.

The position involves responding to ticket requests, resolving login and appointment issues, and assisting with terminations as assigned, ensuring smooth, timely customer service.