Carrier Development Representative - UTAH

Direct Connect Logistix; Salt Lake City (UT); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a motivated Carrier Development Representative to enhance their carrier network. This role focuses on sourcing and managing transportation needs while ensuring exceptional customer service. You'll negotiate rates, build relationships, and leverage technology to optimize carrier services. Join a dynamic team in a fast-paced environment where your contributions will drive growth and success. If you're passionate about logistics and have a knack for communication and problem-solving, this opportunity is perfect for you!

Benefits

Ancillary Insurance Package

401k Retirement Plan

Paid Holidays and PTO

Free downtown parking

Growth and advancement opportunities

Fast-paced office environment

Qualifications

• 2+ years of logistics or freight brokerage experience required.
• Strong understanding of brokerage operations and geographic freight markets.

Responsibilities

• Source and manage transportation needs for DCL carriers.
• Negotiate rates and build strong carrier relationships.

Skills

Communication Skills

Problem-Solving Skills

Negotiation Skills

Detail-Oriented

Multitasking

Teamwork

Work Ethic

Education

BA or BS degree

Equivalent experience

Tools

McLeod TMS

Salesforce

Microsoft Office

Job description

Salt Lake City, UT, USA Req #146

Friday, March 15, 2024

Direct Connect Logistix is a nation-wide 3PL company headquartered in Indianapolis, Indiana. Since 2009, we have committed to our promise of delivering every shipment on time, every time - no matter what. That is why we hire the best people, inject tons of energy into our culture, and empower our people to make great things happen for our customers.

Job Title: Carrier Development Representative

Reports to: Director of Carrier Development

Job Summary

Primarily responsible for sourcing, securing, and managing the transportation needs for new and existing DCL carriers while maintaining the highest levels of customer service. This includes negotiating rates, building carrier relationships, and selling all modal solutions that DCL has to offer. Producing consistent dedicated carriers and growing current carrier base is an essential function of the Carrier Development Representative. This person should be knowledgeable of the industry, highly motivated, urgency driven and have superior communication skills to succeed at this position.

Essential Duties and Responsibilities

• Utilize business development skills to identify, qualify and develop relationships with prospective carriers and independently build carrier relationships.
• Focus on the carrier procurement process, carrier pipeline, and carrier retention efforts.
• Leverage technology platforms along with other data sources to source carrier services including current book of business, past contacts, internet searches, website leads, CRM leads, social media contacts, sales agent leads and other carrier referrals.
• As primary contact for your carriers, manage the relationship between the carrier and DCL while providing excellent customer service skills through phone, email, and in-person communication.
• Maintain constant contact with carriers (average 100+ touch points/day) to prospect and secure additional capacity into existing book of business.
• Develop potential strategic carrier following for dedicated business opportunities.
• Manage performance expectations and compliance through carrier KPI/scorecard metrics.
• Have a broad knowledge of truck markets/pricing and negotiate rates with carriers.
• Collaborate with the team on procurement details to ensure the most effective solutions to customers and our carrier partners.
• Provide feedback to the team on carrier rates submitted.
• Ensure accurate data capture, data integrity and system entry in all carrier related functions.
• Effectively utilize data and problem-solving skills to proactively resolve carrier issues.
• Monitor and track all loads to ensure details are accurately communicated and proactively identify potential problems.
• Support other departments as necessary regarding your carriers.

KPI’s

Weighted Score (Loads Covered above Target: 35%, Carrier Ratio: 35%, Load Count: 15%, Tracking 15%)

• # of Loads Covered Above Target: 10% of Covered Loads or less
• Carrier Ratio: 1.35 or higher
• Loads Covered a Day: 10 or more
• Tracking %: 90% or higher

Job Requirements

Education/Experience

• BA or BS degree or equivalent experience.
• Minimum of two years of third-party logistics or freight brokerage experience required.
• Strong understanding of brokerage operations, geographic freight markets, and asset-based trucking operations is preferred.
• Prior demonstration of negotiation skills is preferred. Experience with McLeod TMS and Salesforce is a plus.

Skills Required

• Excellent written and verbal communication skills along with follow-up and problem-solving skills.
• Ability to work in a fast-paced team environment and independently.
• Detail-oriented with the ability to multi-task in completing scheduled activities and meeting deadlines.
• Enthusiastic about growing and enabling carrier base with the ability to manage all communications in a positive manner.
• Punctuality and a good work ethic are critical.
• Ability to take a significant role in the SAP and SOP creation processes.
• Knowledge of Microsoft Office (Excel, Word, etc.) required.

Benefits

• Ancillary Insurance Package including life insurance, long-term and short-term disability, as well as pet insurance.
• 401k Retirement Plan.
• Paid Holidays and PTO Package.
• Free downtown parking (Indianapolis).
• Opportunity for growth and advancement for outstanding performers.
• Work with a great team in a fast-paced and fun office environment.

Direct Connect Logistix is an equal opportunity employer. Direct Connect Logistix does not discriminate against any applicant for employment on the basis of race, color, religion, sex, national origin or ancestry, age, disability status, veteran status, or any other characteristic protected by law.