Carrier Capacity & Partnerships Specialist

C.H. Robinson; Atlanta (GA); On-site; USD 34,000 - 43,000; Full time

Job summary

C.H. Robinson Capacity Portfolio Representatives blend inside sales, account management, and logistics to grow and manage a carrier portfolio, ensuring right truck, right shipment, at the right time and price.

Onboarding and top-tier training begin on day one, with a supportive team culture that empowers you to excel. You’ll work four days in-office and one day remotely, earning a competitive base with performance-based bonuses.

Qualifications

• High School Diploma or GED equivalent.
• Bachelor’s degree preferred.

Responsibilities

• Establish and maintain carrier relationships through lead generation, cold calling, and referrals
• Learn about carriers’ business goals, preferences, and capabilities to maximize relationships and satisfaction
• Monitor account activity, identify inactive or underutilized accounts, and take action to reactivate them
• Leverage technology such as automated booking products, C.H. Robinson’s carrier website, and mobile apps to enhance carrier satisfaction and efficiency
• Analyze freight market trends, seasonality, and supply-demand factors to make informed pricing decisions
• Use capacity analysis and internal costing tools to guide your buying and negotiating strategies
• Proactively post, negotiate, and secure available capacity to meet customer needs
• Provide outstanding service by addressing carrier issues promptly and implementing effective solutions
• Regularly review and act on carrier feedback to improve service
• Identify and recommend the best payment solutions for each carrier based on their needs
• Assist carriers with cash advances and resolve payable issues to ensure smooth operations
• Collaborate with internal teams on shipment updates, problem resolution, and operational execution
• Maintain accurate transit load visibility and reinforce on-time pickup and delivery expectations
• Identify root causes of issues and implement solutions to enhance performance

Job description

C.H. Robinson Capacity Portfolio Representatives blend inside sales, account management, and logistics to grow and manage a carrier portfolio, ensuring right truck, right shipment, at the right time and price.

Onboarding and top-tier training begin on day one, with a supportive team culture that empowers you to excel. You’ll work four days in-office and one day remotely, earning a competitive base with performance-based bonuses.