Carrier & Billing Analyst: Revenue Integrity & Ops

Vantage; New Hope (Bucks County); On-site; USD 27,552 - 38,572; Part time

Benefits offered by this job

Medical Insurance

401(k)

Life Insurance

Short-Term Disability

Long-Term Disability

Legal and ID Theft Protection

Pet Insurance

Accident Insurance

Critical Illness Insurance

Tuition Reimbursement

Job summary

Vantage Unified Communications is seeking a Billing And Carrier Analyst in New Hope, PA to support carrier and billing operations for new implementations, expansions, and repairs. The role focuses on accurate billing input, customer invoicing, and routine customer support tasks to maintain revenue integrity.

You will handle port and RESPORG requests, review tickets for billables, and ensure billing accuracy while addressing customer questions and performing audits.

Qualifications

• 1+ years in billing, carrier, or telecom operations/helpdesk.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication.
• Ability to prioritize in a fast-paced, team-oriented environment.

Responsibilities

• Process and track inbound/outbound port requests and RESPORG requests.
• Handle and resolve carrier disputes, escalating as necessary.
• Prepare and present recurring carrier performance and utilization reports.
• Work with CNAM, Directory Listings, 911 services, inbound porting/LNP, and triggering.
• Impact: Ensure seamless carrier operations and minimize disruptions to customer communications.
• Process new customer orders and contracts, adding customers and services to the billing platform.
• Review completed tickets for billable items and update billing accordingly.
• Generate, confirm, and distribute customer invoices.
• Address customer billing questions and resolve discrepancies.
• Conduct regular billing audits and prepare reports.
• Apply knowledge of telecom billing (NRC/MRC) and subscription-based models.
• Impact: Guarantee billing accuracy, reduce disputes, and support consistent revenue flow.
• Field inbound customer requests through the ticket/queue system.
• Impact: Provide responsive support that complements Tier 1 efforts, enhancing overall customer satisfaction.

Skills

Billing operations

Carrier management

Attention to detail

Written and verbal communication

Time management

Process improvement

On-call readiness

Job description

Vantage Unified Communications is seeking a Billing And Carrier Analyst in New Hope, PA to support carrier and billing operations for new implementations, expansions, and repairs. The role focuses on accurate billing input, customer invoicing, and routine customer support tasks to maintain revenue integrity.

You will handle port and RESPORG requests, review tickets for billables, and ensure billing accuracy while addressing customer questions and performing audits.