Telecom Carrier & Billing Analyst

VantageSportz LLC; Pennsylvania; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k)

Life insurance

Disability insurance

ID theft protection

Pet insurance

Tuition reimbursement

Job summary

Vantage Unified Communications is seeking a Carrier and Billing Analyst to process carrier and equipment orders, support billing input and invoices, and provide routine customer support. This role contributes to revenue integrity and customer experience across new implementations, expansions, and repairs.

The position focuses on carrier services input, billing operations, and tier 1 customer support, offering exposure to telecom billing concepts and cross-functional collaboration.

Qualifications

• 1+ years of relevant billing, carrier, or telecom operations/helpdesk support experience preferred.
• High attention to detail and commitment to accuracy.
• Strong written and verbal communication skills.
• Ability to prioritize in a fast-paced, team-oriented environment.
• Willingness to participate in an on-call rotation.

Responsibilities

• Process and track inbound/outbound port requests and RESPORG requests.
• Handle and resolve carrier disputes, escalating as necessary.
• Prepare and present recurring carrier performance and utilization reports.
• Work with CNAM, Directory Listings, 911 services, inbound porting/LNP, and triggering.
• Process new customer orders and contracts, adding customers and services to the billing platform.
• Review completed tickets for billable items and update billing accordingly.
• Generate, confirm, and distribute customer invoices.
• Address customer billing questions and resolve discrepancies.
• Conduct regular billing audits and prepare reports.
• Apply knowledge of telecom billing (NRC/MRC) and subscription-based models.
• Field inbound customer requests through the ticket/queue system.
• Provide responsive support that complements Tier 1 efforts.

Job description

Vantage Unified Communications is seeking a Carrier and Billing Analyst to process carrier and equipment orders, support billing input and invoices, and provide routine customer support. This role contributes to revenue integrity and customer experience across new implementations, expansions, and repairs.

The position focuses on carrier services input, billing operations, and tier 1 customer support, offering exposure to telecom billing concepts and cross-functional collaboration.