Cargo Specialist

Imc Companies Llc; Memphis (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Imc Companies Llc in Memphis, TN seeks a City Dispatch Admin to coordinate delivery orders, schedule shipments, and communicate customer needs to dispatchers.

The role requires strong data entry, excellent communication, and organizational skills. You will enter orders, verify rail billing, and support reporting.

This full-time position follows Mon-Fri 7:30 AM to 5:30 PM and offers opportunities to improve service processes through practical solutions.

Qualifications

• Data entry and strong communication skills required.
• Organizational skills and ability to use email and office tasks.
• Willingness to learn and be innovative.

Responsibilities

• Schedule and manage delivery orders from customers; communicate needs to dispatch.
• Enter orders into computer for dispatch; requires transportation industry knowledge.
• Ensure rail billing is in place; validate in-bond docs with US customs if needed.
• Verify bookings at depots for export; trace imports to confirm delivery.
• Prepare customer reports and tracking; notify supervisor of service failures.
• Propose improvements to customer service; update location profiles.

Skills

Data entry

Communication

Organization

Office duties

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

City Dispatch Admin Full Time Memphis, TN, US

Work Schedule:

Monday-Friday - 7:30 AM to 5:30 PM

Primary Purpose:

Communicate customer delivery needs and appointment dates/times, quote rates to customer and relates service requirements to dispatchers.

Essential Functions:

• Receives/schedules all delivery orders and requests from customers and must exercise discretion and use independent judgment when relating customer requests, schedules and informing dispatch.
• Enters all orders into computer for dispatch – technical lines requires specialized training, experience or knowledge of transportation industry.
• Ensures rail billing is in place before containers are delivered to railroad and if necessary ensures in-bond documentation is properly validated with US customs.
• Verifies bookings are released at depots for export moves, and traces import containers on the rail to confirm delivery is made by last free day.
• Prepare customer reports and tracking/tracing as required such as divisional pool, MDR, CNI, Daily Activity, and Dispatch Status.
• Notifies Cargo Specialist Supervisor/management of all service failures.
• Proposes and implements solutions to improve overall customer service.
• Creates and updates location profiles in computer system.
• Works as dispatcher as volume/vacation schedule dictates.
• Other projects as assigned by management.

Skills Required:

Data entry skills; Good communication and organizational skills, email and general office duties. Must be innovative.