Cargo Customer Service Supervisor — Lead On-Time Ops

swa; Seattle (WA); On-site; USD 39,000 - 58,000; Full time

Benefits offered by this job

Fly for free (on standby)

401(k) company match upto 9.3%

Profit-sharing potential

Health insurance for you and depend96

Job summary

Southwest Airlines is seeking a Supervisor Cargo Customer Service to lead Freight Agents, ensuring shipments are handled safely and on time. You will train and support the team, resolve issues, and collaborate with other departments to keep operations smooth.

Responsibilities include managing shifts, mentoring staff, and enforcing safety and company policies while maintaining high levels of customer service and regulatory compliance.

Qualifications

• Experience leading a front-line team in a fast-paced environment.
• Ability to train and mentor Freight Agents and other staff.
• Strong understanding of safety, security, and regulatory requirements.

Responsibilities

• Provides special care, attention, and assistance to internal and external SWA customers as needed
• Assists in training and mentoring Freight Agents to ensure awareness of procedures and Company policies
• Evaluates work performance to meet company and federal requirements
• Sets clear daily expectations for assignments and procedures
• Recognizes team achievements and delivers coaching to address performance gaps
• Coordinates with departments to maintain on-time performance
• Partners with Supervisors and Leadership to achieve station objectives
• Ensures Freight Agents are properly assigned and utilized
• Requests overtime as needed and maintains efficient use of staff
• Reallocates employees as required and manages breaks
• Checks supplies and equipment to meet freight facility needs
• Works in air freight facilities and may face weather, noise and fumes
• Handles payments and balances daily transactions
• Monitors AMS traffic and disseminates information as needed
• Ensures federally mandated cargo screening is performed according to TSA program
• May perform SIDA signatory responsibilities as assigned
• Must be able to meet a</n>

Skills

Customer service

Team management

Training & mentoring

Regulatory compliance

Job description

Southwest Airlines is seeking a Supervisor Cargo Customer Service to lead Freight Agents, ensuring shipments are handled safely and on time. You will train and support the team, resolve issues, and collaborate with other departments to keep operations smooth.

Responsibilities include managing shifts, mentoring staff, and enforcing safety and company policies while maintaining high levels of customer service and regulatory compliance.