Cargo Customer Service Supervisor — Lead, Train & On‑Time Freight

Southwest Airlines; Helena (MT); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Travel credit

9.3% 401(k) employer match

Profit-sharing contributions

Benefits portal access

Job summary

Southwest Airlines in Helena, USA, seeks a Supervisor Cargo Customer Service to lead freight operations and provide top-tier customer service for Southwest and freight customers. You will mentor freight sellers, manage performance standards, and coordinate with departments to keep on-time station performance.

The role requires a Bachelor’s degree (or equivalent), the ability to lift up to 70 lbs, and flexibility for nights, weekends, holidays, and training travel.

Qualifications

• Bachelor’s degree (or equivalent experience).
• Valid U.S. Driver’s License and ability to obtain Customs Seal, GSC qualification, and USPS clearance if required.
• U.S. citizenship or authorized to work in the United States; no sponsorship available.
• Ability to lift and move heavy equipment up to 70 lbs; strong endurance and flexibility.
• Strong verbal and written communication skills in English.
• Proficiency in Microsoft Office and PC usage.
• Knowledge of air cargo operations, ramp, freight processes, and labor agreements.
• Ability to work diverse shifts, including nights, weekends, holidays, and occasional travel for training.
• Leadership, problem-solving, and effective interpersonal skills.
• Experience is not required.

Responsibilities

• Provide exceptional customer service to Southwest and freight customers.
• Train and mentor freight sellers on regulations, procedures, and company policies.
• Evaluate and ensure freight sellers meet performance, attendance, and appearance standards.
• Communicate daily assignments, procedural changes, and updates to staff.
• Recognize achievements and coach employees to address performance gaps.
• Coordinate with all departments to maintain on‑time station performance.
• Collaborate with fellow supervisors and leadership to achieve station goals.
• Ensure freight sellers are appropriately assigned and utilized.
• Request and manage overtime, personnel utilization, rest and meal breaks.
• Test equipment and cargo data to verify compliance with safety and operational standards.
• Monitor and report station AMS traffic.
• Ensure federally mandated cargo screening is performed per Southwest and TSA requirements.
• Perform SIDA signature duties as assigned.
• Meet physical demands: lift up to 70 lbs, work in varied weather, noise, and fumes.
• Perform additional duties as directed.

Skills

Verbal communication

Written communication

Leadership

Problem-solving

Interpersonal skills

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Job description

Southwest Airlines in Helena, USA, seeks a Supervisor Cargo Customer Service to lead freight operations and provide top-tier customer service for Southwest and freight customers. You will mentor freight sellers, manage performance standards, and coordinate with departments to keep on-time station performance.

The role requires a Bachelor’s degree (or equivalent), the ability to lift up to 70 lbs, and flexibility for nights, weekends, holidays, and training travel.