Cargo Customer Service Supervisor - Lead Freight Team

Southwest Airlines Co.; Seattle (WA); On-site; USD 39,000 - 58,000; Full time

Benefits offered by this job

Flight benefits

401(k) matching

Profit sharing

Health insurance

Paid time off

Job summary

Southwest Airlines in Seattle seeks a Supervisor Cargo Customer Service to lead Freight Agents, ensure safe, compliant handling of shipments and keep operations on schedule. You will train team members, resolve issues, and collaborate with other departments to deliver reliable service.

The role requires ability to supervise shifts, ensure federal screening compliance, and maintain high standards of safety and efficiency in a dynamic air-freight environment.

Qualifications

• High School Diploma or GED is required.
• Two years of airline/military related work experience preferred.
• Must be able to obtain a SIDA badge and a valid U.S. driver’s license.
• Ability to lift 70 pounds and work varying shifts including nights, weekends, and overtime.

Responsibilities

• Provide care, attention, and assistance to SWA customers as needed.
• Train Freight Agents to follow regulations and company policies.
• Evaluate Freight Agents’ performance for compliance and quality.
• Coordinate with departments to maintain on-time station performance.
• Ensure proper assignment and utilization of Freight Agents; manage overtime.

Skills

Freight Agent training

Communication skills

English proficiency

Problem solving

Organizational skills

Safety awareness

Team coordination

Education

High School Diploma or GED

College coursework or degree

Tools

Radio equipment

Public address systems

Microsoft Office

Job description

Southwest Airlines in Seattle seeks a Supervisor Cargo Customer Service to lead Freight Agents, ensure safe, compliant handling of shipments and keep operations on schedule. You will train team members, resolve issues, and collaborate with other departments to deliver reliable service.

The role requires ability to supervise shifts, ensure federal screening compliance, and maintain high standards of safety and efficiency in a dynamic air-freight environment.