Freight & Passenger Services Agent

Southwest Airlines; Boston (MA); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

Flight benefits

401(k) match

Profit sharing

Benefits info link

Job summary

Southwest Airlines is seeking a Freight Agent in Boston to manage cargo operations, assist customers, and ensure smooth freight handling across flights. The role emphasizes accuracy, strong communication, and teamwork within a busy airport environment.

The position offers hands-on experience in ground operations, cargo office duties, and safety procedures, with opportunities to grow within the Southwest network.

Qualifications

• Bachelor Degree required.
• Strong customer service and communication skills.
• Ability to work in a fast-paced cargo office environment.

Responsibilities

• Assist in air cargo operations and coordinate with clients.
• Open/close cargo offices and handle freight data for flights.
• Answer phones and resolve client situations with proactive support.
• Ensure freight shipments are logged and tracked accurately.

Skills

Customer service

Communication

Teamwork

Education

Bachelor Degree

Tools

Radio equipment

Job description

Southwest Airlines is seeking a Freight Agent in Boston to manage cargo operations, assist customers, and ensure smooth freight handling across flights. The role emphasizes accuracy, strong communication, and teamwork within a busy airport environment.

The position offers hands-on experience in ground operations, cargo office duties, and safety procedures, with opportunities to grow within the Southwest network.