Airport Customer Service Leader - On-Time Ops

Southwest Airlines Co.; Tampa (FL); On-site; USD 50,000 - 51,000; Full time

Benefits offered by this job

Flight privileges

401(k) match up to 9.3%

3% STI bonus

Profit-sharing potential

Health insurance

Job summary

Southwest Airlines is seeking a Supervisor Customer Service at the Tampa airport. You will lead Customer Service Agents, Operations Agents, and Skycaps, ensuring safe, on-time service and high customer satisfaction.

You will monitor scheduling, training, and daily reports while collaborating with Airport Operations Teams to keep flights on schedule. The role requires prioritizing people, safety, and service excellence, with shifts based on seniority, including early mornings, late evenings,

Qualifications

• Knowledge of customer service principles and standards.
• Ability to lead and coach teams in a fast-paced environment.
• Strong communication and conflict-resolution abilities.

Responsibilities

• Actively coordinate with all Departments to maintain on-time performance, morale, and customer satisfaction.
• Respond to and resolve customer questions, requests, or complaints.
• Oversee day-to-day airport operations to ensure safety, security, and compliant service.

Skills

Customer service leadership

Staff coordination

Shift scheduling

Problem solving

Safety compliance

Communication

Job description

Southwest Airlines is seeking a Supervisor Customer Service at the Tampa airport. You will lead Customer Service Agents, Operations Agents, and Skycaps, ensuring safe, on-time service and high customer satisfaction.

You will monitor scheduling, training, and daily reports while collaborating with Airport Operations Teams to keep flights on schedule. The role requires prioritizing people, safety, and service excellence, with shifts based on seniority, including early mornings, late evenings,