Airport Operations & Customer Service Supervisor

swa; San Jose (CA); On-site; CAD 71,000 - 74,000; Full time

Benefits offered by this job

Fly for free on open seats for you and

401(k) retirement plan with company-m匹

Job summary

Southwest Airlines is seeking a Supervisor Customer Service to lead and develop Customer Service Agents, Operations Agents, and Skycaps. You will help ensure safety, timeliness, and quality service while solving issues and guiding daily reports.

This role emphasizes team leadership, scheduling, and customer satisfaction across airport operations. The position requires strong leadership, clear communication, and a commitment to our service standards.

Qualifications

• Experience leading teams in airport operations.
• Strong communication and coaching abilities.
• Customer service focus with problem-solving mindset.

Responsibilities

• Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction.
• Respond to and resolve Customer questions, requests, or complaints.
• Oversee day-to-day airport operations to create a safe, secure, and legally compliant environment, meeting performance goals.

Skills

Leadership

Communication

Customer service orientation

Job description

Southwest Airlines is seeking a Supervisor Customer Service to lead and develop Customer Service Agents, Operations Agents, and Skycaps. You will help ensure safety, timeliness, and quality service while solving issues and guiding daily reports.

This role emphasizes team leadership, scheduling, and customer satisfaction across airport operations. The position requires strong leadership, clear communication, and a commitment to our service standards.