Supervisor Cargo Customer Service - SEA

swa; Seattle (WA); Sur place; USD 39 000 - 58 000; Plein temps

Avantages offerts par ce poste

Fly for free (on standby)

401(k) company match upto 9.3%

Profit-sharing potential

Health insurance for you and depend96

Résumé du poste

Southwest Airlines is seeking a Supervisor Cargo Customer Service to lead Freight Agents, ensuring shipments are handled safely and on time. You will train and support the team, resolve issues, and collaborate with other departments to keep operations smooth.

Responsibilities include managing shifts, mentoring staff, and enforcing safety and company policies while maintaining high levels of customer service and regulatory compliance.

Qualifications

• Experience leading a front-line team in a fast-paced environment.
• Ability to train and mentor Freight Agents and other staff.
• Strong understanding of safety, security, and regulatory requirements.

Responsabilités

• Provides special care, attention, and assistance to internal and external SWA customers as needed
• Assists in training and mentoring Freight Agents to ensure awareness of procedures and Company policies
• Evaluates work performance to meet company and federal requirements
• Sets clear daily expectations for assignments and procedures
• Recognizes team achievements and delivers coaching to address performance gaps
• Coordinates with departments to maintain on-time performance
• Partners with Supervisors and Leadership to achieve station objectives
• Ensures Freight Agents are properly assigned and utilized
• Requests overtime as needed and maintains efficient use of staff
• Reallocates employees as required and manages breaks
• Checks supplies and equipment to meet freight facility needs
• Works in air freight facilities and may face weather, noise and fumes
• Handles payments and balances daily transactions
• Monitors AMS traffic and disseminates information as needed
• Ensures federally mandated cargo screening is performed according to TSA program
• May perform SIDA signatory responsibilities as assigned
• Must be able to meet a</n>

Connaissances

Customer service

Team management

Training & mentoring

Regulatory compliance

Description du poste

Department: Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

*** For external applicants only:
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Washington.
(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson and not selected for the Supervisor Cargo Customer Service position at SEA within the last 12 months.***

Pay & Benefits:

Pay of $28.27 to $42.40 per hour*, depending on qualifications and experience**. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

Benefits you'll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings***
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents Southwest offers health plan coverage options starting from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
• Explore more benefits you'll love: https://careers.southwestair.com/benefits
• Explore our benefits for paid time off/vacation, holiday, and sick leave: https://careers.southwestair.com/washington-benefits-noncontract-roles

Want to lead a Team that keeps Cargo moving and flights on time? As a Supervisor Cargo Customer Service at Southwest Airlines, you'll guide Freight Agents and make sure shipments are handled safely, quickly, and meet requirements. You'll train and support your Team, solve problems, and work with other departments to keep operations running smoothly. Your Leadership helps Southwest deliver great service and stay on schedule-every day. If you're ready to make a big impact and grow your career, this is the role for you.

Additional details

The Supervisor Cargo Customer Service works assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.

U.S. Citizenship required under Federal regulations.

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• Provides special care, attention, and assistance to internal and external SWA Customer's as needed
• Assists in training and mentoring Freight Agents to ensure awareness of appropriate regulations, procedures, and Company policies
• Evaluates the work performance of Freight Agents to ensure that their work performance, attendance, and appearance meet Company and federal requirements
• Sets clear expectations on daily assignments and procedures or process changes to Employees
• Recognizes Team member achievements and ensure appropriate and effective coaching and/or accountability is delivered to address performance shortcomings
• Actively coordinates with all departments to maintain the station's on‑time performance
• Partners closely with fellow Supervisors and Leadership to achieve Station objectives
• Ensures all Freight Agents are properly assigned and utilized
• Requests overtime as needed and maintains maximum use and efficiency of all Employees on duty
• Proactively reallocates Employees as needed and assigns rest and meal breaks as required
• Checks on supplies and equipment to determine that freight facility needs are met
• Works in air freight facilities and may be exposed to a wide variety of weather conditions and jet and machinery noise and fumes
• Checks cargo information for each flight Handles cash, checks, credit cards, and coupons as forms of payment for shipments
• Computes charges, makes change and balances daily transactions
• Monitors, receives, and sends station AMS traffic pertaining to the stations operations and disseminates the information as needed
• Ensures Federally Mandated screening of all cargo shipments is handled according to the Southwest Airlines and TSA approved security program
• May perform SIDA signatory responsibilities as assigned
• Must be able to meet a