Cargo Customer Service Supervisor - Lead Freight Team

swa; Sacramento (CA); On-site; CAD 69,000 - 73,000; Full time

Benefits offered by this job

Fly free for you and eligible depend.

401(k) Company match up to 9.3%

3% STI bonus

Profit sharing

Health insurance

Plan options start day one

Job summary

Southwest Airlines is seeking a Supervisor Cargo Customer Service to lead Freight Agents, train staff, and ensure shipments are handled safely and on time. You will collaborate with multiple departments to maintain station performance and compliance with federal regulations.

The role requires guiding teams through procedures, assessing performance, and coordinating overtime when needed. If you are ready to drive operations, grow your leadership skills, and contribute to on-time departures, apply

Qualifications

• U.S. Citizenship required under federal regulations.

Responsibilities

• Provides special care, attention, and assistance to internal and external SWA Customer's as needed
• Assists in training and mentoring Freight Agents to ensure awareness of appropriate regulations, procedures, and Company policies
• Evaluates the work performance of Freight Agents to ensure that their work performance, attendance, and appearance meet Company and federal requirements
• Sets clear expectations on daily assignments and procedures or process changes to Employees
• Recognizes Team member achievements and ensure appropriate and effective coaching and/or accountability is delivered to address performance shortcomings
• Actively coordinates with all departments to maintain the station's on-time performance
• Partners closely with fellow Supervisors and Leadership to achieve Station objectives
• Ensures all Freight Agents are properly assigned and utilized
• Requests overtime as needed and maintains maximum use and efficiency of all Employees on duty
• Proactively reallocates Employees as needed and assigns rest and meal breaks as required
• Checks on supplies and equipment to determine that freight facility needs are met
• Works in air freight facilities and may be exposed to a wide variety of weather conditions and jet and machinery noise and fumes
• Checks cargo information for each flight Handles cash, checks, credit cards, and coupons as forms of payment for shipments
• Computes charges, makes change and balances daily transactions
• Monitors, receives, and sends station AMS traffic pertaining to the stations operations and disseminates the information as needed
• Ensures Federally Mandated screening of all cargo shipments is handled according to the Southwest Airlines and TSA approved security program
• May perform project responsibilities as assigned
• Must be able to meet any physical ability requirements listed on th

Job description

Southwest Airlines is seeking a Supervisor Cargo Customer Service to lead Freight Agents, train staff, and ensure shipments are handled safely and on time. You will collaborate with multiple departments to maintain station performance and compliance with federal regulations.

The role requires guiding teams through procedures, assessing performance, and coordinating overtime when needed. If you are ready to drive operations, grow your leadership skills, and contribute to on-time departures, apply