Scheduling Coordinator

CareBuilders At Home, Inc.; Pittsburgh (Allegheny County); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Health savings account

Paid time off

Retirement plan

Vision insurance

Job summary

CareBuilders At Home, Inc. seeks a Scheduling Coordinator to join our team to manage caregiver and client schedules, ensuring coverage and high-quality service in a home-care setting.

The role requires strong organization, communication, and attention to detail to coordinate shifts and updates. The coordinator will match caregivers to clients, maintain up-to-date records, support recruitment, and provide compassionate, customer-focused service while maintaining confidentiality of sensitive

Qualifications

• Bachelor's degree preferred in a related field.
• Experience in scheduling or coordination roles, preferably in a healthcare or home care setting.
• Excellent organizational and time management skills.
• Strong attention to detail and accuracy in maintaining schedules and records.
• Exceptional communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Compassionate and empathetic nature, with a genuine desire to make a positive impact on the lives of others.

Responsibilities

• Coordinate and manage the schedules of caregivers and clients, ensuring optimal coverage and client satisfaction.
• Match caregivers with clients based on their skills, availability, and client preferences.
• Maintain accurate and up-to-date records of caregiver availability, client preferences, and schedule changes.
• Communicate with caregivers and clients to confirm shifts, address scheduling conflicts, and provide necessary updates.
• Collaborate with the care management team to ensure that client care plans are accurately reflected in the schedules.
• Monitor and address any scheduling issues or concerns promptly and effectively.
• Assist in the recruitment and on-boarding process of new caregivers.
• Provide exceptional customer service to clients and caregivers, addressing any inquiries or concerns in a timely manner.
• Maintain confidentiality of all client and caregiver information.

Skills

Scheduling

Healthcare coordination

Organizational skills

Attention to detail

Communication skills

Team collaboration

Empathy

Education

Bachelor's degree

Tools

Scheduling software

Microsoft Office

Job description

CareBuilders at Home is a leading non-medical home care agency dedicated to providing exceptional care and support to seniors and individuals with disabilities in the comfort of their own homes. We are committed to enhancing the quality of life for our clients by offering personalized care plans and compassionate services. Our team of dedicated professionals strives to make a positive impact on the lives of those we serve.

Job Summary:

We are seeking a highly organized and detail-oriented Scheduling Coordinator to join our team. The Scheduling Coordinator will play a crucial role in ensuring the smooth operation of our agency by efficiently managing and coordinating the schedules of our caregivers and clients. This position requires excellent communication skills, strong attention to detail, and the ability to multitask effectively.

Responsibilities:

• Coordinate and manage the schedules of caregivers and clients, ensuring optimal coverage and client satisfaction.
• Match caregivers with clients based on their skills, availability, and client preferences.
• Maintain accurate and up-to-date records of caregiver availability, client preferences, and schedule changes.
• Communicate with caregivers and clients to confirm shifts, address scheduling conflicts, and provide necessary updates.
• Collaborate with the care management team to ensure that client care plans are accurately reflected in the schedules.
• Monitor and address any scheduling issues or concerns promptly and effectively.
• Assist in the recruitment and on-boarding process of new caregivers.
• Provide exceptional customer service to clients and caregivers, addressing any inquiries or concerns in a timely manner.
• Maintain confidentiality of all client and caregiver information.

Qualifications:

• Bachelor's Degree preferred in a related field
• Proven experience in scheduling or coordination roles, preferably in a healthcare or home care setting.
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Strong attention to detail and accuracy in maintaining schedules and records.
• Exceptional communication skills, both written and verbal.
• Proficient in using scheduling software and other relevant computer applications.
• Ability to work independently and as part of a team, demonstrating flexibility and adaptability.
• Compassionate and empathetic nature, with a genuine desire to make a positive impact on the lives of others.

Benefits:

• Competitive salary based on experience and qualifications.
• Comprehensive health insurance package.
• Paid time off and holidays.
• Ongoing training and professional development opportunities.
• Supportive and collaborative work environment.

Carebuilders at Home is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person