Caregiver Scheduling & Client Care Coordinator

Companions & Homemakers HCA #2052; Farmington (CT); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

401k

Medical, Vision & Dental Insurance

PTO, Sick Time, Floating Holidays

Job summary

Companions & Homemakers HCA #2052 is seeking a Scheduling Coordinator to be the primary contact for clients and caregivers in the region. You will schedule caregivers to meet client needs and supervise caregivers for your region to ensure quality care and adherence to the company's mission.

The role emphasizes prioritizing client schedules, coordinating referrals, managing EMR documentation, and collaborating with state care managers.

Qualifications

• Minimum of 1 year in the homecare or healthcare industry preferred.
• Minimum of 1 year handling scheduling for clients preferred.
• Strong written and oral communications
• Ability to work with a wide range of personalities in a diverse environment.
• Strong computer skills, including ability to operate in an EMR, send/receive email communications and review/analyze spreadsheet data.
• Strong coaching and interpersonal skills, with the ability to build trust and establish and maintain effective working relationships.
• Must have exemplary organizational and time management skills.
• Bilingual in Spanish speaking is a plus.

Responsibilities

• Prioritize your assignment of open client schedules and complete work assigned by supervisor timely.
• Directly manage and oversee the coordination of new client referrals to ensure timely staffing.
• Ensure caregiver schedules are coordinated to promote consistency for clients, minimize overtime, limit incentives, and put cost controls in place to ensure client needs are met within budget.
• Receive, investigate, and resolve client complaints related to scheduling and clients’ care needs.
• Work with a supervisor to resolve considerable complaints of a more serious nature.
• Ensure all caregivers receive progressive disciplinary action for non-clinical performance issues as necessary with the direction of your supervisor.
• Act as an advocate for caregiver who have experienced any type of concerns such as payroll issues, concerns with a client, etc.
• Concisely document interactions and changes with clients and caregivers in the EMR.
• Constantly keep the information in the EMR as up to date as possible.
• Work with state care managers when applicable to update on changes in client care needs and to resolve care issues or concerns.
• Communicate recruiting needs to operational leaders and the recruiting department.
• Participate in recruitment, hiring and orientation activities as needed.
• Collect service agreements and non-medical forms from clients/contacts as assigned by supervisor.
• Handle all phone interactions with internal and external callers efficiently and courteously.
• Demonstrate proper judgment, problem-solving and planning skills, commitment to the Company’s mission, self-sufficiency and initiative, compassion and respect for the elderly, and the ability to internalize constructive criticism properly
• Other duties may be assigned as business needs change.

Job description

Companions & Homemakers HCA #2052 is seeking a Scheduling Coordinator to be the primary contact for clients and caregivers in the region. You will schedule caregivers to meet client needs and supervise caregivers for your region to ensure quality care and adherence to the company's mission.

The role emphasizes prioritizing client schedules, coordinating referrals, managing EMR documentation, and collaborating with state care managers.