Caregiver Onboarding & Training Specialist

Serenity Home Health Care Agency LLC; Chicago (IL); Presencial; USD 28.000 - 30.000; Jornada completa

Descripción de la vacante

Serenity Home Health Care Agency LLC in Chicago, IL is seeking a Training and Onboarding Coordinator to manage onboarding and caregiver training across branches. You will coordinate sessions, process applicant documentation, and maintain accurate records while ensuring a welcoming, compliant onboarding experience.

The role acts as a liaison between applicants, branch leadership, client coordinators, and internal teams to smoothly transition from applicant to active caregiver.

Formación

• High school diploma or equivalent.
• Minimum 1–2 years of client-facing experience in home care, healthcare, social services, case management, or a related field
• Customer service experience demonstrating strong communication, empathy, and problem-solving skills

Responsabilidades

• Organize, schedule, and conduct caregiver training sessions at assigned branches.
• Welcome and process all walk-in applicants and enter applicant information.
• Ensure onboarding documents are collected, filed, and maintained in electronic and physical formats.
• Maintain logs of caregiver licenses, certifications, and required credentials and track expiration dates.
• Maintain a clearly defined schedule for every active client on the coordinator’s dashboard.
• Record all client-related communication in the client profile for accurate documentation.
• Conduct proactive weekly outreach to clients with services on hold to assess needs.
• Review missed visits weekly and schedule makeup hours for the following week.
• Close client profiles after service termination with a full investigation and documentation.

Conocimientos

Customer service

Organization

Time management

Communication

Computer literacy

Educación

High school diploma or equivalent

Descripción del empleo

Serenity Home Health Care Agency LLC in Chicago, IL is seeking a Training and Onboarding Coordinator to manage onboarding and caregiver training across branches. You will coordinate sessions, process applicant documentation, and maintain accurate records while ensuring a welcoming, compliant onboarding experience.

The role acts as a liaison between applicants, branch leadership, client coordinators, and internal teams to smoothly transition from applicant to active caregiver.