Career Services Specialist: Guide Job Seekers to Success

Equus; Racine (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Equus Workforce Solutions seeks a customer-focused associate at our Racine, WI facility to greet clients, guide them to appropriate services, and assist with job-search referrals. You will maintain MIS records, share community resources, and help ensure a smooth service experience for job seekers.

Ideal candidates have strong communication, professionalism, and the ability to handle multiple inquiries with patience and courtesy.

Qualifications

• High school diploma or GED with two years of college coursework or two years of customer service.
• Two years of experience at Workforce Solutions and a recommendation from current or most recent supervisor.
• Knowledge of workplace, jobs, and entry requirements for those jobs.
• Ability to listen to customers, analyze expressed needs and use good judgment to help.

Responsibilities

• Provides a friendly greeting and directs customers to best service route.
• Understands office operations to direct customers appropriately.
• Summarizes services when asked and encourages applications.
• Offers work application assistance and helps complete it when appropriate.
• Checks for prior registrations or updates MIS systems as needed.
• Provides information about community resources.
• May refer clients to jobs in the database and records referrals.
• Ensures materials are available to the public near the office entry.
• Performs other duties as assigned.

Skills

Customer service

Active listening

Diplomacy

Professionalism

Education

High school diploma or GED and two years of college coursework

High school diploma or GED and two years of customer service

Tools

MIS systems

Job description

Equus Workforce Solutions seeks a customer-focused associate at our Racine, WI facility to greet clients, guide them to appropriate services, and assist with job-search referrals. You will maintain MIS records, share community resources, and help ensure a smooth service experience for job seekers.

Ideal candidates have strong communication, professionalism, and the ability to handle multiple inquiries with patience and courtesy.