Career Services Coordinator — Frontline Support

Edsi-9; Rosenberg (TX); On-site; USD 50,000 - 65,000; Full time

Job summary

EDSI is seeking a Customer Service Coordinator in Texas to be the first point of contact for jobseekers. You will handle calls, emails, and in-person interactions while guiding users through WorkInTexas and Workforce Solutions programs.

Ideal candidates have a bachelor’s degree or equivalent experience, strong communication skills, and comfort with virtual platforms. On-site position with benefits and growth opportunities.

Qualifications

• Bachelor’s degree preferred, or equivalent experience.
• Strong customer service experience with phone and email handling.
• Comfort navigating virtual platforms and assisting users online.

Responsibilities

• Answer calls, emails, and web chats inquiries in a timely manner.
• Schedule appointments using the WAVE system with appropriate staff or program.
• Provide general navigation support for the WorkInTexas system and Workforce Solutions programs.
• Refer complex inquiries to specialized units as needed.
• Maintain accurate interaction records in WAVE and/or CRM.
• Document all calls and emails using a standardized spreadsheet.

Skills

Customer service

Phone support

Verbal communication

Data entry

CRM systems

Education

Bachelor’s degree or equivalent experience

Tools

WAVE system

CRM software

Job description

EDSI is seeking a Customer Service Coordinator in Texas to be the first point of contact for jobseekers. You will handle calls, emails, and in-person interactions while guiding users through WorkInTexas and Workforce Solutions programs.

Ideal candidates have a bachelor’s degree or equivalent experience, strong communication skills, and comfort with virtual platforms. On-site position with benefits and growth opportunities.