Career Services Concierge for Jobseekers

Educational Data Systems, Inc.; Sealy (TX); On-site; USD 45,000 - 55,000; Full time

Job summary

Educational Data Systems, Inc. is seeking a Customer Service Coordinator in Texas to serve as the first point of contact for jobseekers, handling phone, email, and in-person inquiries.

The role supports navigation of the WorkInTexas system and Workforce Solutions programs, and involves scheduling, data entry, and coordinating with staff to connect clients with the right resources. The ideal candidate has strong verbal and written communication skills, experience in high-quality customer service,

Qualifications

• Bachelor’s degree preferred, or equivalent experience.
• Prior experience and comfortability with long periods on the phone.
• Strong knowledge of virtual platforms and how to help individuals navigate online websites.
• Strong verbal and communication skills.
• Experience in delivering high-quality customer service.
• Must have reliable transportation to and from the worksite and other required locations.

Responsibilities

• Answer calls, emails, and web chats inquiries in a timely manner.
• Schedule appointments using the WAVE system with appropriate staff or program.
• Provide general navigation support for the WorkInTexas system and Workforce Solutions programs.
• Refer complex or specialized inquiries to specialized units, such as Employer Engagement, Community Engagement, etc.
• Maintain accurate interaction records in WAVE and/or CRM.
• Identify customer needs through strategic questioning, active listening, and expectation clarification.
• Provide information on appropriate services and address customer questions or concerns professionally.
• Route customers to the correct staff or department and provide real-time guidance.
• Conduct follow-up to ensure customer needs are met and applications are fully completed.
• Support system-wide customer surveys, outreach efforts, and continuous improvement initiatives.
• Document all calls and emails using a standardized spreadsheet and update resource guides for service providers and points of contact.
• Maintain current knowledge of programs by attending daily meetings, reviewing new service launches, and collaborating with service providers.
• Track all services provided using the state system of record and team-wide reporting platform, ensuring accurate daily data capture.
• Engage with diverse individuals professionally and contribute to a positive, solution-focused workplace.

Skills

Phone communication

Customer service experience

Verbal communication

Online navigation support

Education

Bachelor’s degree preferred

Job description

Educational Data Systems, Inc. is seeking a Customer Service Coordinator in Texas to serve as the first point of contact for jobseekers, handling phone, email, and in-person inquiries.

The role supports navigation of the WorkInTexas system and Workforce Solutions programs, and involves scheduling, data entry, and coordinating with staff to connect clients with the right resources. The ideal candidate has strong verbal and written communication skills, experience in high-quality customer service,