Career Planner

Dynamic Workforce Solutions; Dubuque (IA); On-site; USD 38,000 - 52,000; Full time

Job summary

Dynamic Workforce Solutions is seeking a Career Planner to provide employers with qualified candidates by developing local job seekers through planning, program services, and referrals. The role requires a bachelor’s degree and at least two years in staffing or workforce development, with strong customer service, communication, and data-entry skills.

You will perform community outreach, interview clients, and develop employment plans, while maintaining case files and coordinating with service

Qualifications

• Bachelor's degree in social services, HR, communications, business, or equivalent experience.
• Minimum of two years' experience in staffing, recruiting, or workforce development.
• Demonstrated proficiency with verbal and written communications and computer skills.

Responsibilities

• Make connections for job seekers to open positions resulting in employment.
• Help businesses recruit the best applicants for their jobs.
• Outreach within the community.
• Interview customers to assess service needs.
• Aide customers in developing, evaluating, and initiating employment plans.
• Provide career advisement and referrals to jobs and training.
• Maintain case files and document interactions with customers.
• Provide ongoing case management and liaise with service providers.

Skills

Customer service

Communication

Teamwork

Recruiting

Data entry

Computer skills

Education

Bachelor's degree in social services, HR, communications, business, or equivalent

Job description

JobTitle:CareerPlanner

Reportsto: Operations Manager

PositionClassification: Non-exempt

PrimaryObjectivesofPosition:TheCareerPlannerisresponsibleforprovidingemployerswith qualified candidates by developing local job seekers through planning, program services, andappropriate referrals.

EssentialJobFunctions:

• Makesappropriateconnectionforjobseekerstoopenpositionsresultinginemployment.
• Helpbusinessesrecruitthebestapplicantsfortheirjobs.
• Outreach within the community
• Interviews customerstoassessserviceneeds.
• Aidscustomersindeveloping,evaluating,andeffectivelyinitiatingandimplementingplans to enhance employment skills.
• Identifyjobseekerbarriersandrefertoappropriateresources.
• Providecareeradvisementthroughdevelopmentofindividualemploymentplans,referrals to jobs, placement in training/educationsprogramsand job placement or advancement.
• Implementsprescribedprogram-relatedproceduresandaccuratecasemanagement.
• Providesongoingcasemanagementandserves asaliaisonbetweencustomersandserviceproviders.
• Documentsallcustomerinteractionsthroughwell-writtencasenotes.
• Acquiresandmaintainsknowledgeofmarketresearchtoolsandindustry/sectortrendsto guide job seekers toappropriate placementor education.
• Ensuresthatcasefilesmeetorexceedprogrammaticrequirements.
• Providesvaluedandtimelyservicetobothjobseekersandemployers.
• UtilizesExtremeCustomerServicebehaviorsinallinteractionswithinternalandexternalcustomers.

Other Job Duties:

This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management asrequired.The company reserves the rightto revise or change job duties as businessrequirementsdictate.Itisalsounderstoodthatthecompanyreservestherighttochangework schedules asrequired, including requiring overtime.

RequiredCompetencies:

ExtremeCustomerServicefocus,learningorientation,communicationproficiency, teamwork orientation, technical capacity and recruiting experience.

Qualifications:

Education:

Bachelor's degree in social services,HumanResources,Communications,Business,or equivalent experience isrequired.

Experience:

:Minimumoftwoyears'experienceinstaffing,recruiting,orworkforcedevelopmentwithat least oneyear'sexperience working with computer systems for data entry and data reviewrequired.

Previous workforce experience and/or case management experienceispreferred. Mustpossessdemonstratedproficiencywithverbalandwrittencommunicationskillsaswellasdemonstratedcustomer service skills and computer skills.

Skills/Abilities:

Knowledgeofemploymentandrecruitingpractices;abilitytoeffectivelyassesscustomer employability skills and gaps; ability to understand and apply program policy; knowledge of business practices and industry sectors; ability to work effectively in a fast paced environment; strong familiarity with regulatory entities and their laws, policies, and guidance; ability to effectively read and interpret written procedures; ability to prepare routine reports; ability to enter data into computerized system; ability to maintain files in compliance with programmatic guidelines; skills in dealing with customers using Extreme Customer Service.

AdditionalRequirements:

Musthavevaliddriver'slicenseandadequatevehicleinsurancecoverage.

Benefits:

• Insurance:Health,Life,DentalandDisability,PTO,PaidHolidays,401K,FlexibleSpendingAccount,