Career Navigator

Dynamic Workforce Solutions; Waterloo (IA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Dental Insurance

Disability Insurance

PTO

Paid Holidays

401K

Flexible Spending Account

Job summary

Dynamic Workforce Solutions in Waterloo, IA is hiring a Career Planner to connect job seekers with open positions and guide them through planning, training, and referrals. The role emphasizes local employment development and building strong employer partnerships.

You will interview customers, assess service needs, and provide individual employment plans, referrals, and case management while maintaining timely, accurate records and complying with program requirements.

Qualifications

• Bachelor's degree in social services, human resources, communications, business, or equivalent.
• Minimum two years' experience in employment/staffing or related fields preferred.
• Demonstrated verbal and written communication and customer service skills.

Responsibilities

• Connect job seekers to open positions and assist in employment efforts.
• Help businesses recruit suitable applicants and develop community outreach.
• Interview customers to assess service needs and develop employment plans.
• Refer to jobs, training, or education programs and provide case management.
• Maintain accurate case notes and ensure program requirements are met.

Skills

Extreme customer service

Learning orientation

Communication proficiency

Teamwork orientation

Recruiting experience

Technical capacity

Education

Bachelor's degree in social services

Tools

Computer skills

Job description

JobTitle:CareerPlanner

Reports to: Operations Manager

PositionClassification: Non-exempt

Primary Objectives of Position

The Career Planner is responsible for providing employers with qualified candidates by developing local job seekers through planning, program services, and appropriate referrals.

Essential Job Functions

• Makes appropriate connection for job seekers to open positions resulting in employment.


• Help businesses recruit the best applicants for their jobs.


• Outreach within the community


• Interviews customers to assess service needs.


• Aids customers in developing, evaluating, and effectively initiating and implementing plans to enhance employment skills.


• Identify job seeker barriers and refer to appropriate resources.


• Provide career advisement through development of individual employment plans, referrals to jobs, placement in training/education programs and job placement or advancement.


• Implement prescribed program-related procedures and accurate case management.


• Provides ongoing case management and serves as liaison between customers and service providers.


• Documents all customer interactions through well-writtencasenotes.


• Acquires and maintains knowledge of market research tools and industry/sector trends to guide job seekers to appropriate placement or education.


• Ensure that case files meet or exceed programmatic requirements.


• Provides valuable and timely service to both job seekers and employers.


• Utilizes Extreme Customer Service behaviors in all interactions with internal and external customers.

Other Job Duties

This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

Required Competencies

Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity and recruiting experience.

Qualifications

Education

Bachelor's degree in social services, Human Resources, Communications, Business, or equivalent experience is required.

Experience

Minimum of two years' experience indirect Employment Specialist/staffing experience, Insurance, customer service, sales, and administrative experience. Previous workforce experience and/or case management experience is preferred. Must possess demonstrated proficiency with verbal and written communication skills as well as demonstrated customer service skills and computer skills.

Skills/Abilities

Knowledge of employment and recruiting practices; ability to effectively assess customer employability skills and gaps; ability to understand and apply program policy; knowledge of business practices and industry sectors; ability to work effectively in a fast paced environment; strong familiarity with regulatory entities and their laws, policies, and guidance; ability to effectively read and interpret written procedures; ability to prepare routine reports; ability to enter data into computerized system; ability to maintain files in compliance with programmatic guidelines; skills in dealing with customers using Extreme Customer Service.

Additional Requirements

Must have valid driver's license and adequate vehicle insurance coverage.

Benefits

• Insurance: Health, Life, Dental and Disability


• PTO


• Paid Holidays


• 401K


• Flexible Spending Account

Salary: $22.36 - $23.32 per hour