Career Navigator

Dynamic Workforce Solutions; Decorah (IA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

401K

Paid Holidays

Flexible Spending Account

PTO

Job summary

Dynamic Workforce Solutions is seeking a Career Planner to connect job seekers with open positions and provide career guidance in Decorah, IA. The role emphasizes community outreach, assessment of service needs, and development of individualized employment plans to place candidates in training and jobs.

The ideal candidate has a background in employment services or staffing, strong communication skills, and the ability to document case progress clearly.

Qualifications

• Bachelor's degree in social services, HR, communications, business or equivalent experience is required.
• Experience in direct employment services, staffing, customer service or related fields is preferred.
• Strong verbal and written communication skills and computer literacy are essential.

Responsibilities

• Develop local job seeker pipelines to open positions and place candidates in employment.
• Outreach within the community to connect employers with qualified candidates.
• Interview customers to assess service needs and design individual employment plans.
• Provide career advisement and referrals to training, education programs and jobs.
• Maintain case notes and ensure program requirements are met.

Skills

Extreme Customer Service

Learning orientation

Communication proficiency

Teamwork orientation

Technical capacity

Recruiting experience

Education

Bachelor's degree in social services/HR/communications/business

Job description

JobTitle:CareerPlanner

Reportsto: Operations Manager

PositionClassification: Non-exempt

PrimaryObjectivesofPosition:

TheCareerPlannerisresponsibleforprovidingemployerswith qualified candidates by developing local job seekers through planning, program services, andappropriate referrals.

EssentialJobFunctions:

• Makesappropriateconnectionforjobseekerstoopenpositionsresultinginemployment.
• Helpbusinessesrecruitthebestapplicantsfortheirjobs.
• Outreach within the community
• Interviewscustomerstoassessserviceneeds.
• Aidscustomersindeveloping,evaluating,andeffectivelyinitiatingandimplementingplans to enhance employment skills.
• Identifyjobseekerbarriersandrefertoappropriateresources.
• Providecareeradvisementthroughdevelopmentofindividualemploymentplans,referrals to jobs, placement in training/educationsprogramsand job placement or advancement.
• Implementsprescribedprogram-relatedproceduresandaccuratecasemanagement.
• Providesongoingcasemanagementandserves asaliaisonbetweencustomersandserviceproviders.
• Documentsallcustomerinteractionsthroughwell-writtencasenotes.
• Acquiresandmaintainsknowledgeofmarketresearchtoolsandindustry/sectortrendsto guide job seekers toappropriate placementor education.
• Ensuresthatcasefilesmeetorexceedprogrammaticrequirements.
• Providesvaluedandtimelyservicetobothjobseekersandemployers.
• UtilizesExtremeCustomerServicebehaviorsinallinteractionswithinternalandexternalcustomers.

Other Job Duties:

This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management asrequired.The company reserves the rightto revise or change job duties as businessrequirementsdictate.Itisalsounderstoodthatthecompanyreservestherighttochangework schedules asrequired, including requiring overtime.

RequiredCompetencies:

ExtremeCustomerServicefocus,learningorientation,communicationproficiency, teamwork orientation, technical capacity and recruiting experience.

Qualifications:

Education:

Bachelor's degree in social services,HumanResources,Communications,Business,or equivalent experience isrequired.

Experience:

Minimumoftwoyears'experiencein direct Employment Specialist/staffing experience, Insurance, customer service, sales, and administrative experience.

Previousworkforce experience and/or case management experienceispreferred. Mustpossessdemonstratedproficiencywithverbalandwrittencommunicationskillsaswellasdemonstratedcustomer service skills and computer skills.

Skills/Abilities:

Knowledgeofemploymentandrecruitingpractices;abilitytoeffectivelyassesscustomer employability skills and gaps; ability to understand and apply program policy; knowledge of business practices and industry sectors; ability to work effectively in a fast paced environment; strong familiarity with regulatory entities and their laws, policies, and guidance; ability to effectively read and interpret written procedures; ability to prepare routine reports; ability to enter data into computerized system; ability to maintain files in compliance with programmatic guidelines; skills in dealing with customers using Extreme Customer Service.

AdditionalRequirements:

Musthavevaliddriver'slicenseandadequatevehicleinsurancecoverage.

Benefits:

• Insurance:Health,Life,DentalandDisability,PTO,PaidHolidays,401K,FlexibleSpendingAccount,