Career Pathways Coach

Goodwill Industries Of Dallas Inc; Dallas (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Goodwill Industries Of Dallas Inc is seeking a Career Navigator to guide participants through Phase II of the Opportunity Accelerator framework. You will coach, help with career planning, and connect clients to training and employment opportunities while maintaining case records in Case Worthy.

The role emphasizes English and Spanish communication, empathy, and collaboration with workforce partners to advance participants toward sustainable employment and career progression.

Qualifications

• 2+ years of experience in workforce development or coaching.
• Strong customer service and communication skills.
• Fluency in English and Spanish (written and verbal).
• Ability to build trust with diverse participants and coordinate services.

Responsibilities

• Provide career coaching and planning for a 30–50 participant caseload.
• Support participants through the Opportunity Accelerator Framework phases.
• Conduct career discovery conversations with a person-centered approach.
• Maintain accurate participant records in Case Worthy and ensure compliance.
• Collaborate with teams to align career pathways with labor market opportunities.

Skills

Coaching/mentoring

Customer service

Bilingual English/Spanish

Education

Formal education in a relevant field (preferred)

Tools

Case Worthy

Microsoft Office

Job description

Goodwill Industries Of Dallas Inc is seeking a Career Navigator to guide participants through Phase II of the Opportunity Accelerator framework. You will coach, help with career planning, and connect clients to training and employment opportunities while maintaining case records in Case Worthy.

The role emphasizes English and Spanish communication, empathy, and collaboration with workforce partners to advance participants toward sustainable employment and career progression.