Career Navigator & Success Coach

Goodwill Houston; Houston (TX); On-site; USD 37,000 - 52,000; Full time

Job summary

Goodwill Houston is seeking a Success Coach for the GoodPaths program to support associates through life and work coaching, career counseling, and case management. The role focuses on providing a single point of contact to help associates move toward retention and growth.

You will coordinate with Workforce Development and community resources, maintain development plans, document progress, and travel to multiple locations as needed to deliver wrap-around services that empower individuals to

Qualifications

• A high school diploma or equivalent is required.
• A minimum of one (1) year of experience in case management is preferred.
• Extensive knowledge of community resources in the four sector areas: business, government, non-profit, and faith-based organizations.
• Experience as a facilitator, instructor or career coach.
• Good computer skills (proficient in Microsoft Office).
• Excellent written and verbal communication skills.
• Ability to communicate and interact well with a variety of personality types.
• Ability to analyze opportunities and problems, identify and evaluate alternatives, and develop effective approaches to address any issues.
• Ability to plan, implement and evaluate the achievement goals, objectives, and work plans.
• Must maintain a high level of confidentiality.
• Must have reliable transportation.

Responsibilities

• Accountable for the associates’ full Individual Development Plan (IDP) cycle, including assessing, planning, implementing, monitoring and evaluating actions required to meet the associate’s accommodation, retention and career growth needs.
• Effectively develop positive empowering relationships with the associates through coaching, motivating, and educating.
• Actively promotes GWH programs to create awareness and demonstrate the potential it has in career and life advancement.
• Be fluent in the evidence-based career navigation model and the specific career pathways within GWH.
• Be fluent in local community resources and programs and provide constant referrals to programs that foster continued growth of the Associate.
• Maintain working knowledge of educational and training opportunities located inside and externally in the community.
• Provide direct case management services in accordance with policies, procedures, and standards associated with GWH WFD to further the success of the associate through the use of Individual Development Plans.
• Document coaching, appointments, and activities with the associates through case notes in electronic case management systems.
• Coordinate with associates and pre-schedule meetings.
• Refer associates to outside sources or additional training services or social aids.
• Be able to establish a rapport with associates.
• Intervene in crises.
• Maintain accurate records.
• Travel to multiple locations as needed.
• Other duties as assigned by management.

Skills

Excellent written and verbal comms

Ability to interact with diverse types

Confidentiality

Teamwork

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Goodwill Houston is seeking a Success Coach for the GoodPaths program to support associates through life and work coaching, career counseling, and case management. The role focuses on providing a single point of contact to help associates move toward retention and growth.

You will coordinate with Workforce Development and community resources, maintain development plans, document progress, and travel to multiple locations as needed to deliver wrap-around services that empower individuals to