Career Coach: Guide Plans, Training & Placement

TAMPA BAY WORKFORCE ALLIANCE INC; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

The Career Coach supports individuals in achieving sustainable employment through career planning, job placement, and training guidance across programs including WIOA (Adult/Dislocated Worker), Welfare Transition (WTP), SNAP, Youth, and related initiatives.

This role provides personalized coaching, case management, and program compliance to help customers overcome barriers and meet workforce development goals.

Qualifications

• Bachelor’s degree in Human Services or related field (or equivalent experience).
• Minimum one year in career counseling, social services, or job placement.
• Florida Workforce Professional Certification Tier I required.
• Proficiency in Microsoft Office Suite.
• Valid Florida driver’s license.
• Knowledge of workforce programs, employment laws, and community resources.
• Bilingual (Spanish) preferred.

Responsibilities

• Coordinate services to customers including the development, implementation and tracking of Career Plans, ITAs (Individualized Training Accounts), assessments, budgets and the tracking of progress by the customers.
• Ensure the applicant understands the parameters of the particular program offered.
• Develop an individualized career goal-oriented plan based on specific objectives and local program standard operating procedures to achieve the ultimate goal of stable, self- sufficient unsubsidized employment.
• Address all customer identified needs and barriers to gaining employment. Develop appropriate resolution plans and expected outcome achievement dates with customer. Provide referrals as needed through local partnering agencies through CSTB partner referral portal.
• Coordinate the customer’s participation in program specific activities. Provide clear guidance and expectations of the program the customer is working in.
• Develop Individualized Training Accounts with customers, to include the development of a financial plan and budget matrix as needed.
• Provide or coordinate a comprehensive assessment of the customer’s strengths and needs. Review assessment and document customer employment and training suitability by using the results of the assessments provided.
• Determine eligibility for funding, such as financial aid programs, PELL grants, student loans, scholarships.
• Provide consistent employment plan progress checks through a meaningful monthly contact with the customer. Make any appropriate modification to ensure that the objectives are achieved.
• Input data collection and update all progress in program designated data tracking system
• Collaborate with Business Services for job placement and serve as a point of contact for walk-ins.
• May attend outreach events offsite as assigned by Coordinator/Leadership.
• Serve as an initial point of contact for walk-in applicants.
• Conduct orientation and various workshops for new and existing customers as needed.
• Maintain and submit program required reports as assigned for designated program.
• Perform other duties as assigned.

Skills

Career counseling

Case management

Communication skills

Microsoft Office

Education

Bachelor’s degree in Human Services or related field

Florida Workforce Professional Certification Tier I

Tools

Microsoft Office Suite

Job description

The Career Coach supports individuals in achieving sustainable employment through career planning, job placement, and training guidance across programs including WIOA (Adult/Dislocated Worker), Welfare Transition (WTP), SNAP, Youth, and related initiatives.

This role provides personalized coaching, case management, and program compliance to help customers overcome barriers and meet workforce development goals.