Career Center Manager

EDSI; Tallahassee (FL); On-site; USD 59,000 - 72,000; Full time

Job summary

EDSI in Florida seeks a dynamic professional to manage outreach, intake, orientation, assessment, and eligibility for WIOA ADW, Youth, SNAP E&T, WP, WT, and Reemployment Assistance. You will lead a team to deliver human-centered services across Leon, Wakulla, and Gadsden counties.

The role emphasizes staff development, data-driven performance analysis, and strong customer service, with travel to Career Centers as needed. A Bachelor's degree and Florida WFP Tier I certification are preferred.

Qualifications

• Bachelor's degree preferred; Florida Workforce Certification Tier I required within 30 days of employment.
• Experience in business, sales, training, or management; able to work in a team environment.
• Proficient in Microsoft Office applications; valid driver’s license.

Responsibilities

• Oversee intake, orientation, assessment, and eligibility for WIOA ADW, Youth, SNAP E&T, WP, WT, and Reemployment Assistance.
• Provide mentorship to staff and model positive communication to resolve client issues.
• Analyze performance reports and monitoring data to ensure contract goals are met.
• Travel between Career Centers as necessary and ensure high-quality customer experience.

Skills

Teamwork

Communication

Customer service

Problem solving

Education

Bachelor's degree preferred

Florida Workforce Professional Certification Tier I

Tools

Microsoft Office

Job description

Job Description:Salary: $65,000/yearDo you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then this position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.Scope of Position: Manage the overall function of customer outreach, intake, orientation, assessment, and eligibility for WIOA ADW, Youth, SNAP E&T, WP, WT, and Reemployment Assistance. Oversee customer experience and foster human-centered design. Provide excellent customer service to internal and external clients and leadership and direction to program staff.Essential Functions:Work with the EDSI Program Director to ensure that staff and program resources are used appropriately and that contractual goals are metAssist the Program Director and Performance Analyst in analyzing performance reports and internal monitoring reports and making necessary improvements as needed to ensure the organization is meeting its goals as negotiated with the StateStrong community awareness of Leon, Wakulla, and Gadsden countiesTravel between all Career Centers as necessaryEnsure and provide person-first services and guidance to all customers who enter the Career CentersProvide mentorship to staff and model positive communication techniques to resolve customer issues and barriersEnsure staff is cross-trained on eligibility for all programsDemonstrate, maintain, and communicate programmatic policies and proceduresPrepare statistical monitoring and other reports pertaining to intake and assessmentParticipate in staff development trainingOversee relevant data collection in Employ FloridaFacilitate functional team meetings to ensure timely dissemination of information and effective use of program resources.Assist with recruitment and outreach to market programs and CareerSource servicesSeek training and information on new and innovative programs that could have a positive effect on CareerSource operationsOther opportunities as availableEducation and Experience Requirements:Preferred experience in business, sales, training, or managementMust have experience in team-oriented environmentExperience with WIOA, TANF, and SNAP servicesBachelor's degree in business, education, human resources, liberal arts, or related area is preferredAbility to converse with a wide range of professionals and demonstrate a positive attitudeFlorida Workforce Professional Certification Tier I required (must be completed within 30 days of employment)Proficient in Microsoft Office applicationsValid driver’s licenseBring your expertise to EDSI and live our values every day: Show Up, Smile and Support!EDSI is a progressive, forward-thinking, family-owned company that is Certified Evergreen.EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.